1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Korky O
Customer service response - A big thank you, Korky, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 20, 2024
Denise M
Repair was done very efficiently.
Customer service response - Thank you for acknowledging the efficiency of our repair service. We're glad we could meet your expectations!
Sears Home Services on June 20, 2024
James B
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 13, 2024
Constance R
The two technicians arrived on time, after sending an email and text. They carefully removed our stackable dryer off the washer and replaced the defective shocks with new shocks. Very efficient and courteous.
Customer service response - Thank you for highlighting the professionalism and efficiency of our technicians. We're glad to hear your appliance repair experience was positive!
Sears Home Services on June 11, 2024
Gloria P
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 03, 2024
Kim B
He was fast and it works great.
Customer service response - Thank you for highlighting our speedy service and the great results. We're glad everything is working well for you!
Sears Home Services on May 29, 2024
Steven G
Customer service response - Thank you so much for the fantastic 5-star rating, Steven! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on May 29, 2024
Bob C
My technician, Tony, was excellent. He basically rebuilt my Kenmore Refrigerator with a new Evaporator, Compressor, Drier-UV, Heat Exchanger, Heater Drain and Pan. He was extremely, friendly, professional and very efficient. I highly recommend Tony. As far as Corporate goes, there is one big problem. No matter how hard I tried for several hours there is no way to talk to a live person. You only get automated responses or a chat bot that has very limited capability. If you want to make your customers happy there needs to be a way they can reach a live person to explain issues to or ask questions that your bot is not capable of answering. Thank you again for Tony's great work.
Customer service response - We are thrilled to hear about your positive experience with Tony and his expert repair of your refrigerator. We apologize for the frustration encountered with our customer service system and are actively working to improve our direct support options. Thank you for bringing this to our attention and for your recommendation.
Sears Home Services on May 22, 2024
H D
Did a great job and was very respectful.
Customer service response - Thank you for acknowledging our respectful service and the quality of our work. We're grateful for your feedback!
Sears Home Services on May 20, 2024
Dave H
Excellent technician. Quickly identified the problem and installed the required new parts in record time. Impressive!!
Customer service response - Thank you for highlighting our problem-solving skills and our commitment to going above and beyond. We're thrilled we could assist you effectively!
Sears Home Services on March 28, 2024
