1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dan C
James was amazing. On time, professional and friendly on both visits. The First visit he diagnosed and ordered the parts. The 2nd visit he came and repaired after parts were delivered. Both visits he walked me through the diagnosis and set reasonable expectations that were met.
Customer service response - Thank you for your review! We are glad to hear that James provided excellent service during both visits and that he was on time, professional, and friendly. We appreciate your feedback and hope to assist you again in the future.
Sears Home Services on January 16, 2024
lynne D
Technician was professional. Helpful. Diagnosed problem quickly.
Customer service response - Thank you for taking the time to leave a review! We appreciate your positive feedback and are glad to hear that our technician was professional, helpful, and able to diagnose the problem quickly. We strive to provide excellent service to all of our customers.
Sears Home Services on January 16, 2024
Ronald R
Tech came out. Unit had lockout code and he couldn't do anything. Seems like a waste of time that I have to reschedule..
Customer service response - We apologize for the inconvenience, Ronald. Thank you for your feedback, and we are working to improve our service to prevent such issues in the future.
Sears Home Services on July 07, 2025
Sue B
The technician was great but a problem with insurance coverage soured my experience
Customer service response - Thank you for your feedback and we're sorry to hear about the issue with the insurance coverage. We're glad to know our technician met your expectations and we'll look into how we can improve the insurance process.
Sears Home Services on July 08, 2024
Greg J
john L
James did a great job, he explained everything to me, and fixed the problem
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that James provided excellent service and resolved the issue for you.
Sears Home Services on January 16, 2024
Abby R
Arrived right at the end of the time window but was in and out quickly, and was professional and courteous here.
Lisa W
I was rescheduled twice before the service was completed.
Customer service response - We apologize for the rescheduling issues, Lisa. We appreciate your feedback and are working to improve our scheduling process.
Sears Home Services on June 22, 2025
Eloise S
very pleasant agent VERY expensive repair unreasonable
Customer service response - We apologize for the pricing concern, Eloise. We appreciate your feedback and will review our pricing structure.
Sears Home Services on May 21, 2025
Susan B
Customer service response - Hi Susan, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on April 20, 2025
