Appointment Lookup
802-552-4364
1040 Annapolis Mall Reviews
Read reviews from customers who used our services at 1040 Annapolis Mall
Total reviews
180
Average Rating
4.3/5
James was amazing. On time, professional and friendly on both visits. The First visit he diagnosed and ordered the parts. The 2nd visit he came and repaired after parts were delivered. Both visits he walked me through the diagnosis and set reasonable expectations that were met.
Dan C,
Customer service response - Thank you for your review! We are glad to hear that James provided excellent service during both visits and that he was on time, professional, and friendly. We appreciate your feedback and hope to assist you again in the future.
Sears Home Services on 1705467613089
Technician was professional. Helpful. Diagnosed problem quickly.
lynne D,
Customer service response - Thank you for taking the time to leave a review! We appreciate your positive feedback and are glad to hear that our technician was professional, helpful, and able to diagnose the problem quickly. We strive to provide excellent service to all of our customers.
Sears Home Services on 1705466578738
Tech came out. Unit had lockout code and he couldn't do anything. Seems like a waste of time that I have to reschedule..
Ronald R,
Customer service response - We apologize for the inconvenience, Ronald. Thank you for your feedback, and we are working to improve our service to prevent such issues in the future.
Sears Home Services on 1751868169600
The technician was great but a problem with insurance coverage soured my experience
Sue B,
Customer service response - Thank you for your feedback and we're sorry to hear about the issue with the insurance coverage. We're glad to know our technician met your expectations and we'll look into how we can improve the insurance process.
Sears Home Services on 1720497868195
Greg J,
James did a great job, he explained everything to me, and fixed the problem
john L,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that James provided excellent service and resolved the issue for you.
Sears Home Services on 1705460175688
Arrived right at the end of the time window but was in and out quickly, and was professional and courteous here.
Abby R,
Repairing my wall oven took an extremely long time. The first came to diagnose the issue then ordered parts. Parts arrived then at second visit the oven still remain unrepaired. This last visit it appears to be fixed.
Myron B,
Customer service response - We apologize for the lengthy repair process, Myron. We're glad your oven is now fixed and appreciate your patience.
Sears Home Services on 1757297532513
I was rescheduled twice before the service was completed.
Lisa W,
Customer service response - We apologize for the rescheduling issues, Lisa. We appreciate your feedback and are working to improve our scheduling process.
Sears Home Services on 1750637988257
very pleasant agent VERY expensive repair unreasonable
Eloise S,
Customer service response - We apologize for the pricing concern, Eloise. We appreciate your feedback and will review our pricing structure.
Sears Home Services on 1747884587561
