Appointment Lookup
802-552-4364
1040 Annapolis Mall Reviews
Read reviews from customers who used our services at 1040 Annapolis Mall
Total reviews
174
Average Rating
4.3/5
James did a great job, he explained everything to me, and fixed the problem
john L,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that James provided excellent service and resolved the issue for you.
Sears Home Services on 1705460175688
Arrived right at the end of the time window but was in and out quickly, and was professional and courteous here.
Abby R,
Repairing my wall oven took an extremely long time. The first came to diagnose the issue then ordered parts. Parts arrived then at second visit the oven still remain unrepaired. This last visit it appears to be fixed.
Myron B,
Customer service response - We apologize for the lengthy repair process, Myron. We're glad your oven is now fixed and appreciate your patience.
Sears Home Services on 1757297532513
I was rescheduled twice before the service was completed.
Lisa W,
Customer service response - We apologize for the rescheduling issues, Lisa. We appreciate your feedback and are working to improve our scheduling process.
Sears Home Services on 1750637988257
very pleasant agent VERY expensive repair unreasonable
Eloise S,
Customer service response - We apologize for the pricing concern, Eloise. We appreciate your feedback and will review our pricing structure.
Sears Home Services on 1747884587561
Susan B,
Customer service response - Hi Susan, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1745194913717
Technician was great. The phone process for service, and technical push-button phone system stinks !
Mike S,
Customer service response - We apologize for the inconvenience caused by our phone process and technical push-button system. Thank you for taking the time to leave your feedback, and we appreciate your kind words about our technician.
Sears Home Services on 1705563423565
Way overpriced. No parts needed. Took less than 10 minutes to fix. I could understand if this took alot of time and needed replacement parts but over $300 for latch stuck in closed position and just had to be reset is ridiculous. Will not use again.
Mike,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720585161863
Terrible pricing, no repair completed, prices all higher than local shops.
cynthia R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015393546
Technician tried to reschedule because he couldn't find parking, then when he finally arrived (one hour after the scheduled time of arrival) tried to tell me that it would cost $160 for an evaporator fan and that I would need to go without a working fridge for over a week while we waited for the part, then proceeded to quote me $500 for labor. I declined all repair services because I could buy a new fridge for cheaper than the part and labor, searched for the evaporator fan online, found one for $30 that would be here in two days. I essentially paid the $129 diagnostic fee to figure out the serial number of the part I needed. Deserves one star since the tech did help me locate the correct part, but the technician did nothing else but complain about parking. Not sure what he expected with a downtown Annapolis address.
Gabrielle B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776650589457
