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1040 Annapolis Mall Reviews
Read reviews from customers who used our services at 1040 Annapolis Mall
Total reviews
180
Average Rating
4.3/5
Susan B,
Customer service response - Hi Susan, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1745194913717
Technician was great. The phone process for service, and technical push-button phone system stinks !
Mike S,
Customer service response - We apologize for the inconvenience caused by our phone process and technical push-button system. Thank you for taking the time to leave your feedback, and we appreciate your kind words about our technician.
Sears Home Services on 1705563423565
James K,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1782434563350
Way overpriced. No parts needed. Took less than 10 minutes to fix. I could understand if this took alot of time and needed replacement parts but over $300 for latch stuck in closed position and just had to be reset is ridiculous. Will not use again.
Mike,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720585161863
REAL WARNING!!! Sears Appliance Repair has Worst customer experience of my Life! Entirely AI Service with bots. Spent $587 for worthless repair of new-ish Maytag washing machine and then ChatBot would not help with scheduling correctly the 30-day guarantee second service, the technician arrived but took picture of front door and left (no phone call to my cell; was inside) and THERE IS NO PERSON TO COMPLAIN TO. Contacting credit card company now.
Kathryn P,
Terrible pricing, no repair completed, prices all higher than local shops.
cynthia R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015393546
Technician tried to reschedule because he couldn't find parking, then when he finally arrived (one hour after the scheduled time of arrival) tried to tell me that it would cost $160 for an evaporator fan and that I would need to go without a working fridge for over a week while we waited for the part, then proceeded to quote me $500 for labor. I declined all repair services because I could buy a new fridge for cheaper than the part and labor, searched for the evaporator fan online, found one for $30 that would be here in two days. I essentially paid the $129 diagnostic fee to figure out the serial number of the part I needed. Deserves one star since the tech did help me locate the correct part, but the technician did nothing else but complain about parking. Not sure what he expected with a downtown Annapolis address.
Gabrielle B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776650589457
No service provided. At home all day until 5.
John C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772670323632
Horrible experience the absolute worst customer service I have ever experienced!!!
Tamaka W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1771288630295
Beginning 10/24/25, 5 separate dates and techs were sent to repair my compactor - 3 of them had no idea of how to do the repair, but ordered parts not needed and had do be returned. The 4th tech, Thomas N., correctly ID’d the problem and ordered the right parts. During the process, 2 appointments were cancelled by Sears with no explanation or lies. Finally, after 4 scheduled dates without fixing the problem, Donald W. was sent and with the part Thomas had ordered and was able to get the compactor working. Donald was knowledgeable and effective; however, the entire process took almost a month with 5 different technicians, 3 unwarranted cancellations, and 7 days of my time wasted while waiting of technicians. Totally unacceptable treatment from a so-called “reliable and trustworthy” company. I will never attempt to do business with Sears Home Services again and will advise anyone who asks not to!
Louis F,
Customer service response - We apologize for the trouble you've faced, Louis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766450480965
