1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Crystal L
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on May 12, 2025
Julianne F
Horrible service! Incompetent repair technicians. Called to fix dishwasher, tech pulled it out of cabinetry and claimed they couldn't put it back. Ongoing for months...keep sending the same incompetent person back. BEWARE!!!!!!
Customer service response - We apologize for the trouble you've faced, Julianne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 05, 2025
John F
Service was 1st promised at 8:25AM. Finally came at 4:30 PM. Not even courtesy calls to tell me. I called repeatedly, but got no response. Tech who came (a nice person) didn't even know that he was to diagnose a dishwasher problem.He didn't appear to know much more than I did about what was wrong. Said I probably needed a pump, which he would order. He was frank enough to tell me that for the cost of the repair, I could and probably should buy a new dishwasher. I paid $129 and wasted a full day for nothing. Meantime I'm being bombarded by e-mails trying to sell me something. Website does not provide any way to talk with a real person. The chat feature provides only multiple choice options instead of allowing one to explain what you want. In short - A TERRIBLE EXPERIENCE.
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
Ward C
The online updates say the technician is at my house and that the diagnosis has been submitted. I have not seen or heard from anyone. The chat bot and automated phone systems say I have no open service requests which is incorrect. Can’t find a way to talk to a live person via chat or phone. Yet, we received a text asking us to submit this review. Something clearly isn’t working. I’m happy to update this review whenever someone fixes the problem or at least communicates with me. Update: after waiting two more weeks for a follow up visit, once again the technician did not arrive, and we received no communication, other than to say he would be arriving…then the service ticket was closed…again. A case manager contacted us after the first no-show. So far, all that has resulted in was a second no-show. Three weeks and counting, no closer to problem resolution.
Customer service response - We apologize for the trouble you've faced, Ward. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Rob D
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 19, 2024
Karen D
Alex did an excellent job! five stars for his work But contacting the companty was extremely poor 1 star. Not being able to speak to a person is poor serviice. Having no method of contacting the company when an appointment time is missed and somehow not in the system was very frustrating.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Kim B
This service is HORRIBLE! We have rearranged our schedules TWICE and no one has shown up. My Mother is on Dialysis and went in early to be here today for our dryer repair. Not only did they Not come or call, they tried to blame us because their associate who rescheduled the first missed appointment didn't remove the appointment date they set for us without our prior approval. No Manager has been available to speak with me For 2 days in a row. It is 5:35pm and I am still on hold since 4:47pm.
Customer service response - Thank you for taking the time to bring this to our attention, Kim. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 27, 2024
Sejal M
Problem is not fixed. The fan is still not operable.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
Colleen P
Did not fix the issue!
Cheryl J
Customer service response - Cheryl, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on March 28, 2024
