1040 Annapolis Mall Reviews

The online updates say the technician is at my house and that the diagnosis has been submitted. I have not seen or heard from anyone. The chat bot and automated phone systems say I have no open service requests which is incorrect. Can’t find a way to talk to a live person via chat or phone. Yet, we received a text asking us to submit this review. Something clearly isn’t working. I’m happy to update this review whenever someone fixes the problem or at least communicates with me. Update: after waiting two more weeks for a follow up visit, once again the technician did not arrive, and we received no communication, other than to say he would be arriving…then the service ticket was closed…again. A case manager contacted us after the first no-show. So far, all that has resulted in was a second no-show. Three weeks and counting, no closer to problem resolution.

Alex did an excellent job! five stars for his work But contacting the companty was extremely poor 1 star. Not being able to speak to a person is poor serviice. Having no method of contacting the company when an appointment time is missed and somehow not in the system was very frustrating.

This service is HORRIBLE! We have rearranged our schedules TWICE and no one has shown up. My Mother is on Dialysis and went in early to be here today for our dryer repair. Not only did they Not come or call, they tried to blame us because their associate who rescheduled the first missed appointment didn't remove the appointment date they set for us without our prior approval. No Manager has been available to speak with me For 2 days in a row. It is 5:35pm and I am still on hold since 4:47pm.

Problem is not fixed. The fan is still not operable.

Did not fix the issue!

My technician never showed up for our scheduled appointment but the visit was still marked as completed. When I called Sears they told me the soonest they could reschedule me after no showing our appointment was over a week later. If you use American Home Shield please be weary.

The worst customer service experience you will ever have. Technicians will be late if they show up at all. Absolutely zero chance of talking to a live representative. All AI driven with no accountability.

Tony was an excellent technician! Knowledgeable and explained everything about the repair!! Highly recommend him! Sears home service on the other hand, absolutely worst service EVER!!! Took days for me to actually talk to someone, then we scheduled an appointment 2 different times and no one showed up! I took off of work both days! But no one ever showed! I kept calling, the call center kept hanging up on me. They kept telling me lies, saying that someone was coming at 9pm!! They lied and said the appointment time was CST and not EST. I was told numerous times I would get a phone call from dispatch. No one ever called! I had to contact corporate and tell them everything that was going on! Finally I got a phone call that someone was coming out. Tony showed up, he was very nice and understanding. He set up the repair etc. HOWEVER. I HAD TO PAY $692 FOR SEARS TO FIX MY REFRIGERATOR!!! And that was AFTER SIGNING UP FOR THE EXTENDED HOME WARRANTY!! I was told I was only paying for labor because the parts were covered under MANUFACTURER WARRANTY, but i caught a quick photo of the final service that was submitted to Sears and I PAID FOR HALF OF THE PARTS!! LIES LIES LIES!!! No NOT FROM THE TECHNICIAN FROM SEARS THEMSELVES!!! I will be contacting BBB!