70 Worcester Road Reviews

Not great. My washer is still banging away. I have to limit loads and wash everything on the delicate cycle. I purposely didn't reply right away so I could have a chance to observe how the loads went, which was not great.

He did not put the dryer back together. Left screws in the back off and a mess behind the dryer. Did not reattach the hose that vents outside.

I was not impressed. I just wanted the door lock out fixed.He indicated an exorbitant ridiculous repair price. Paid the unfair $129.00 and sent him on his way.

Sorry it’s nothing did just checking takes charge a lot

Sears "Home Services" repair has been a real challenge. The executive responsible for this part of the business needs to be terminated. The website that they forward all customers too will ONLY enable the initial repair and contact. We contacted Sears Home Services for a Kenmore Elite 795 (LG) Refrigerator on 2/2/24 and the technician came out within a few days. No cooling at all. The tech claimed that LG is known for their poor quality and upon further investiagation there are law suits in place today as they fail within a few years of purchase! Mine failed in 3 years and is associated exactly to the design flaws (compressor). Because the tech was heading on vacation they sceduled 2 weeks out. We were ok with that and said we could last. 2/17 came and I received an automated notice that it needed to be rescheduled (no reason) and pushed out to 2/27. Thats a month without a refrigerator!! Also the parts were to ship to my house. The tracking showed they shipped to another address that was not only incorrect but they rejected the shipment. The tech showed up and to they immediatly stated that they have been having problems shipping parts and were not suprised. This is where the tech stand apart for the company process's!! The tech knew a sears truck was in for repair and had these very same parts in it!! Called her boss and explained that we have been down for a month and that the parts were sitting in anopther truck 20 minutes away....boom! They went and got the parts and began to repair...2-3 hours....Today we are operational so far!!! The website does NOT allow for the customer (who is watching the shipments, receiving the rescheduling) to reach out and talk to anyone!!! This is not the USA! We have customer satisfaction standards, wquality standards, metrics to meet in business. Fire the executive and bring in someone who can implement a "customer first" program that brings back customers ........across the board.....and helps the techs on the front line be the best they can be without having to deal with inept management!! Honestly.... The tech gets a 5 for thinking outside the box....the process and company get a 1.....

I got the runaround from the beginning. Lied about everything 😪

This is such a scam to make $129 per visit. Techs look at Google for how to fix things!!! I could do that. Then can’t even tell you what’s wrong. They don’t work with GE and say they don’t even have access to information on what to do. Such a waist. I would suggest using Google to troubleshoot and if that doesn’t work call GE. These guys are a joke.

My appt was scheduled for between 8am-5pm (what kind of insane window is that?). Had to take the day off of work & they showed up @ 7:50pm!!! Tech was so rude & condescending. My stove (Frigidaire) is still under manufacturer's warranty since it's only one month old. I had to go with repair people they sent out, I had no choice. Horrible company, ZERO customer service. There's no contact info that gets you in touch with an actual human being.

The Sears reps seemed very knowledgeable. But $129 they never opened up my washer. I feel hustled! I told them the problem ahead of appointment. At first the said it was the drainage pump; $392 (amazon $29.92). I wanted to just pay for the pump and get the work done. Then they claimed the drum was the main issue. With no proper inspection; pure speculation. The drum price is $1800 ($292-$320 google) They said it was the same problem with the call they had last night; BS. They said the drum part was discontinued and that's a lie.! The part for my washer is available. You can google it. But i was discouraged for fixing anything. Even though I requested to pay for the pump, when the rep called it was only the fee to be paid. And told to buy a new washer. I am very disappointed with this whole experience!