70 Worcester Road Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alexander Y
I am very disappointed that the technician provided incorrect information to my insurance company, suggesting that my issue was pre-existing before I signed up. I believe the technician misdiagnosed the problem, as I had called Samsung when the issue occurred, and they have a record of my call. Unfortunately, the Sears technician gave misleading information.
Customer service response - We apologize for the trouble you've faced, Alexander. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 21, 2025
Ingrid L
The technician was given the incorrect instructions and wouldn’t do the repair.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 22, 2025
gopher C
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on June 19, 2025
Mark J
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on June 01, 2025
Dave P
appointment for 09 18 2024 has been cancelled have an appointment on 09 19 2024 dont no who with but between you co. you are driving me and my wife nuts
Customer service response - We apologize for the trouble you've faced, Dave. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 18, 2024
Damien B
I just had the worst attempt to get service that I've ever experienced. I was just looking to service a leaky washing machine and a leaky dishwasher. Most likely just changing a couple gaskets. I was on the phone for 37 minutes setting up the call when she told me "ok, now let's set up the washing machine". They wanted to do a whole separate invoice/ticket for the second machine. I don't agree with paying a whole separate charge when the same guy is going to work on the machine on the same trip. I understand and agree that I should pay more to work on two different appliances but a basic service fee is to pay for time and travel, which would have already been covered by the first appliance. Also, I didn't have another 37 minutes to spend on booking another ticket. I'm so disappointed.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 31, 2024
Jackson L
The appointment was scheduled in sept and was canceled even after I confirmed that the parts had arrived. Finally the appointment was scheduled and technician canceled at the end the day. The technician who showed up was not very professional. They didnt call before the appointment. The technician didn’t notify us that we needed to empty the refrigerator. The technician left the house without moving the refrigerator back in its place or giving us further information what needs to be done next and marked the WO complete. I had to call the customer service to check what i needed to do next. Both technicians lacked professionalism.
Wen W
Never sent correct tech yet said they showed up
Josh D
Cancelled twice on me last minute after I waited at home all day for service to arrive. Waited 1 month to have it inspected and another 3 weeks for repair
Nathaniel C
If I could rate 0 I would. He was combative because he was afraid of dogs. My dog sniffed him and he waved his bag at her. He stated he left unsafe, refused service and left. I ran after and asked if we could talk about it. He said no and drove away leaving me by the side of the road.
