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70 Worcester Road Reviews
Read reviews from customers who used our services at 70 Worcester Road
Total reviews
165
Average Rating
4.5/5
This is such a scam to make $129 per visit. Techs look at Google for how to fix things!!! I could do that. Then can’t even tell you what’s wrong. They don’t work with GE and say they don’t even have access to information on what to do. Such a waist. I would suggest using Google to troubleshoot and if that doesn’t work call GE. These guys are a joke.
Nicole F,
Customer service response - We apologize for the trouble you've faced, Nicole. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776295229266
My appt was scheduled for between 8am-5pm (what kind of insane window is that?). Had to take the day off of work & they showed up @ 7:50pm!!! Tech was so rude & condescending. My stove (Frigidaire) is still under manufacturer's warranty since it's only one month old. I had to go with repair people they sent out, I had no choice. Horrible company, ZERO customer service. There's no contact info that gets you in touch with an actual human being.
L P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768881199851
The Sears reps seemed very knowledgeable. But $129 they never opened up my washer. I feel hustled! I told them the problem ahead of appointment. At first the said it was the drainage pump; $392 (amazon $29.92). I wanted to just pay for the pump and get the work done. Then they claimed the drum was the main issue. With no proper inspection; pure speculation. The drum price is $1800 ($292-$320 google) They said it was the same problem with the call they had last night; BS. They said the drum part was discontinued and that's a lie.! The part for my washer is available. You can google it. But i was discouraged for fixing anything. Even though I requested to pay for the pump, when the rep called it was only the fee to be paid. And told to buy a new washer. I am very disappointed with this whole experience!
Tasha D,
Customer service response - We apologize for the trouble you've faced, Tasha. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1768181599593
No show.
Tim C,
Customer service response - We apologize for the trouble you've faced, Tim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756439601074
I am very disappointed that the technician provided incorrect information to my insurance company, suggesting that my issue was pre-existing before I signed up. I believe the technician misdiagnosed the problem, as I had called Samsung when the issue occurred, and they have a record of my call. Unfortunately, the Sears technician gave misleading information.
Alexander Y,
Customer service response - We apologize for the trouble you've faced, Alexander. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753141703867
The technician was given the incorrect instructions and wouldn’t do the repair.
Ingrid L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750641382431
gopher C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1750375605886
Mark J,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1748825388441
appointment for 09 18 2024 has been cancelled have an appointment on 09 19 2024 dont no who with but between you co. you are driving me and my wife nuts
Dave P,
Customer service response - We apologize for the trouble you've faced, Dave. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726711562697
I just had the worst attempt to get service that I've ever experienced. I was just looking to service a leaky washing machine and a leaky dishwasher. Most likely just changing a couple gaskets. I was on the phone for 37 minutes setting up the call when she told me "ok, now let's set up the washing machine". They wanted to do a whole separate invoice/ticket for the second machine. I don't agree with paying a whole separate charge when the same guy is going to work on the machine on the same trip. I understand and agree that I should pay more to work on two different appliances but a basic service fee is to pay for time and travel, which would have already been covered by the first appliance. Also, I didn't have another 37 minutes to spend on booking another ticket. I'm so disappointed.
Damien B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711926140925
