1325 Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fantastic work
Fantastic work and very knowledgeable. He's worked on my tractor for years and very happy with all his work. Thank you.
Cosmo, Stoneham, MA
Great service!!
Great service!! Replaced my ice maker in my refrigerator and made sure that I knew how to operate. Very pleasant and friendly.
Janet O, Malden, MA
Great Service
Arkadiy is a true professional. He takes pride in his work. He explains what the problem is and how he is going to fix it. Ours was a dishwasher occasionally not draining due to an object interfering with the tub water level sensor. We learned to always check the sensor to make sure it is clear before starting a wash cycle.
Paul S, Swampscott, MA
He's fine: the sears system isn't great
This technician is fine; however the electronic communication is terrible. On his first visit he hadn't been told to have the necessary part on his truck. On his second visit, his truck broke down. He arrived 3 hours later than the service window; and the system updated only twice. Thank goodness my schedule was flexible today.
Angela A, Malden, MA
Dryer repair and service
Vonzell was professional, courteous, friendly and knowledgeable about the problem dryer. Performed the repair efficiently. Dryer works fine. Highly recommend Vonzell as a service technician.
Sundar S, Stoneham, MA
Dryer repair
Vonzell told me everything he had done very professional and polite you guys should be lucky to have vonzell as an employee
Kevin G, Malden, MA
A+ Snowblower Repair
This repairman showed up on time with all the equipment he needed, and patiently worked on my machine, trying several things until he finally got it working. He disassembled the carburetor on site and cleaned it and absolutely fixed the problem. He also told me about what product to use to prevent the problem from reoccurring in the future. He was patient, knowledgeable, and made a full effort to resolve my problem. He also showed up within one working day of my requesting I repair, which is unusual in this day and age. I give him a five out of five and a very hearty. Thank you.
Ronald B, Swampscott, MA
Fixed my fridge
Nellie, is a great tech. He recognized and fixed the problem quickly.
Paul S, Swampscott, MA
Great Job.
After 3 months of missed appointments, and two different technicians ordering the wrong, or incomplete parts, you finally sent a competent technician. He diagnosed the problem, and recognized the part that was not ordered. He immediately sourced the necessary correct repair part. Went to the supply house to pick it up, returned, and installed all the parts. He tested the dishwasher, found another issue, and corrected that as well. He should be commended for his diligent efforts. Why couldn't you have sent him to us 12 weeks ago, when the dishwasher initially failed? I eagerly await your response.
Lori B, Saugus, MA
Technician for my dryer
Vonzell was on time he did a great job was very clean I give him 5 plus
Vincent S, Revere, MA
