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802-552-4364
1325 Broadway Reviews
Read reviews from customers who used our services at 1325 Broadway
Total reviews
120
Average Rating
4.6/5
Dryer repair
Updates and service provided by the technician went very smoothly. Technician was patient and knowledgeable.
Steve G,
Stoneham, MACustomer service response - Hi Steve , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692221029296
Nonshow
This representative never showed up for the appointment. The rep even produced a fake signature for the appointment. This is very disturbing and shows a lack of customer service and support.
Fairmount S,
Lynn, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776124649069
Terrible customer service
Left oil and glue in washer- scratched washer , broke pipe that led to drain for washer.
Carol G,
Lynn, MACustomer service response - Carol, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774389274705
Albert
He was awesome. Very professional. It won't let me give 5 stars only 4. He deserves 5 stars
Allen M,
Revere, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752876345816
Not good
He was upset with having to repair my stove . Said it was time for me to buy a new stove.
Edward A,
Revere, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1706135200597
Range Tepair
My entire range repair experience was terrible. I initially had to wait 3 weeks for a technician to come out for 5 minutes just to tell me that the igniter needed to be replaced and then another 2 weeks for the parts to be ordered and for him to return to install. Somehow the return visit was never assigned to a technician so no one showed. I had to wait another 2 weeks for another appointment to have the parts installed. During that appointment, the technician decided to lecture me on why they don't come to the first appointment with the parts that might be needed for the repair. As a result of this experience, I will never do business with Sears Home Services again. Waiting 7 weeks and spending hours on the phone trying to speak to the right person was completely unacceptable.
Carol H,
Lynn, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1699312399401
Refrigerator noise problem not solved
Inspection and was done on Sept 7 for the noise problem, parts ordered, parts received and servicing was done on Sept 28. Noise problem started again on Oct 4 (within a week!) I am not happy with the diagnosis and correction done.
Mahesh L,
East Lynn, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696550635582
Nothing Done
Tech showed up, ran dishwasher, no code. Said it was a mounting issue. Wouldn't mount it correctly as he said the tech before that was here did it. Said to run it. Not 10 minutes after he left the "HRF" code came up again. I'm at wits end and don't know what to do
Rich H,
Reading, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695763001774
AHS is the worst!!! BEWARE!!
WORST SERVICE POSSIBLE! DOUBLE BEWARE!! they totally ignore you and they won't fix your appliance! I waited almost 2 months, STILL NOT FIXED!
Michael C,
Saugus, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430708051
Service a Fridge
I thought all that was needed was a new gasket. The repairman did not agree!
Angelo E. Borrelli Jr.,
Malden, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826617776