Appointment Lookup
802-552-4364
100 N Dartmouth Mall Reviews
Read reviews from customers who used our services at 100 N Dartmouth Mall
Total reviews
186
Average Rating
4.8/5
Good Service
Erick was friendly and professional. He got the job done and the refrigerator is now working as it should.
Carol C,
West Wareham, MAGood technician
Paul seemed very knowledgeable about stoves in general but unfortunately had very little knowledge of my particular stove (Thor). He fixed the major issue which was the oven not working so mostly pleased. He really wasn't sure how the display was supposed to work and sort of glazed over that aspect of the service. I really don't know if I have a clock or if the errors displayed are anything to be concerned about.
Maria T,
Dartmouth, MAFix it
Just perfect! On time professional Fast cleaned up. Keep him ! 👍
James L,
Portsmouth, RIClaire
Prompt professional, thorough pleasant patient
Claire C,
S Dartmouth, MAGood Service
Erick was courteous, professional & thorough. He did a great job explaining all aspects of the annual maintenance procedure & process
Barbara K,
Portsmouth, RIOwner
The service by Eric is fine. My problem is the telephone system you use. I have been trying to get my refrigerator fixed for seven weeks! It's impossible to get any satisfaction from Sears when I try to get answers. I am sorry I ever got involved with you.
Chris B,
Westport, MACrap
Joseph was very friendly and nearly. However the refrigerator did not work the following day. We ar3 getting a new one that is not from Best buy and is not a Samsung
Lawrence O,
Fairhaven, MAStill have the problem.
Dryer door is not fixed. Pops open when you turn on. You need to get someone here to actually fix it correct.
Christopher S,
North Dartmouth, MACustomer service response - SO#0007670-13241722 Service status is completed TECH comments - Dryer door not sealing properly ~Checked drum rollers for wear and smooth rotation~Replaced drum rollers Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768430548045
Disappointed
I think Eric knows how to fix appliances but was disappointed to find that he had taken my dryer vent clamp that I just bought. One might think it was an accident but he left the piece of foam I had on the back of the clamp on the back of my dryer, which was used so it wouldn't scratch the wall.
Nicole G,
Portsmouth, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741643500534
Samsung bespoke refrigerator
The left French door it's still hanging Crooked and not level with the top of the fridge The bottom, the bottom door on the hinge is loose and if you pick up the bottom part of the door, you can literally pick it up and move it up and down and when you pull it up, it straightens in love with the door and then when you don't touch it it's hanging and he wouldn't take the door off and try to straighten it or see if there's something in there that he needed to adjust He took the top piece off, but that part isn't the loose part the loose parts the bottom, so it's still it's still not like I want to another service call someone to come and fix the door that's hanging wrong so wrong with the hinge
Sean B,
Portsmouth, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729642532749