1009 S Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sheri B
READ THIS BEFORE BUYING THEIR WARRANTY. LY 5 STAR REVIEW IS SOLELY FOR THE TECH I HAD COME IN TODAY NOT FOR SEARS OR THIS WARRANTY PLAN. I love the tech that finally came HOWEVER I would NOT recommend anyone purchasing this warranty. I was originally scheduled for Wed. I was waiting outside for the tech. He arrived, pulled up, turned around in my neighbors driveway and drove off all while we were looking right at him. I immediately called his cell and Sent him texts and which he read and ignored. He then reported that he COMPLETED the job. Very unprofessional. He also reported he completed the repair and he never even got out of his truck 🤬Sears rescheduled me for the next day I again waited ALL DAY and no one showed this time The 3rd unpaid day out of work I FINALLY got a competent tech, who had been here for a previous repair, who was professional and very apologetic for the experiences. If I could book direct with this person I would keep the warranty but I cannot so I am cancelling it as it is nothing but a hassle.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 25, 2024
Brian T
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 19, 2024
Rakema W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 03, 2024
Cynthia S
Domingo did a great job! He knew right away what the problem was with my refrigerator and was very efficient in fixing it. I had a lot of questions for him which he very confidently, with experience, answered. I highly recommend him and think you should award him employee of the month!
Customer service response - Thank you for your wonderful feedback and recommendation! We're delighted to hear about Domingo's efficient service and expertise, and we'll certainly pass on your kind words.
Sears Home Services on August 28, 2024
Patti S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 18, 2024
Neal B
Zachary was very professional. I highly recommend recommend Sears Hi
Customer service response - Thank you for recommending our service and recognizing Zachary’s professionalism. We look forward to assisting you again in the future.
Sears Home Services on August 01, 2024
George D
The service tech was friendly, professional and informative. He showed me what wrong and explained how he was going to fix it.
Customer service response - Thank you for your positive feedback; we're thrilled to hear you had a great experience with our service technician. Your satisfaction is our top priority.
Sears Home Services on August 01, 2024
lorraine T
Customer service response - A big thank you, lorraine, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 31, 2024
Peter A
Customer service response - Thank you so much for the fantastic 5-star rating, Peter! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 28, 2024
Patricia S
Excellent Serviceman repaired our Rider Mower perfectly!! He was so kind and helped us so much! Thank you!!
Customer service response - We're thrilled to hear about your positive experience with our serviceman and the repair of your Rider Mower. Thank you for taking the time to share your appreciation!
Sears Home Services on July 24, 2024
