1009 S Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Domenic R
I was very happy with the professionalism and quality of service the technician performed on my equipment. He quickly diagnosed the problem and fixed it perfectly.
barry R
Connor M
Lauren M
Shannon W
Michele H
Paul was great, knowledgeable and informative. He didn’t make a mess when doing his diagnostic, and you could tell he has had years of experience.
Michael O
Great repair job. Really appreciated the help.
Charles H
Jean R
Punctual, conversive, gave advice on maintenance.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that our technician was punctual, conversational, and provided advice on maintenance. Thank you for choosing Sears Appliance Repair.
Sears Home Services on February 06, 2024
tarra F
Technician was friendly and helpful. I did not like the new system Sears uses for appointment scheduling. They require an 8 hour window which is ridiculous. It used to be 4 hours which was much more acceptable. To require someone to sit at home and wait for a service technician is ridiculous, but I was forced to accept it because I had purchased their protection plan. They need to be more respectful of homeowners time and go back to 4 hours or less time block. This has zero reflection on gentleman who came to my house for my refrigerator issue.
Customer service response - Thank you for your feedback, Tarra. We're glad to hear the technician was friendly and helpful, but apologize for the inconvenience with the appointment scheduling system.
Sears Home Services on April 24, 2025
