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1009 S Washington St Reviews
Read reviews from customers who used our services at 1009 S Washington St
Total reviews
268
Average Rating
4.5/5
Dan S,
Customer service response - We always try to provide 5 star service. Please let us know how we may improve. Thanks for choosing Sears!^KL
Sears Home Services on 1513252800000
Ann,
Paula R,
Very good service. The repairman was very good. He analyzed the problem and made the repair quickly. It seems to have resolved the issue and the ice maker seems to be working fine.
Mary O,
Service person arrived on time. Original diagnosis was to replace a board and a sensor to correct my problem with my dishes not drying. I commented that this was quite expensive for a dishwasher that I have not been completely satisfied since day one. My machine is only 2 years old and this is the third or fourth service call. We agreed on just replacing the sensor and so far, so good. Technician was polite and knowledgeable and did not press me into buying the suggested board.
Christine P,
issue is still pending. They will send out tech #4 once I can get around to make yet another appointment.
R M,
The repairman arrived and spent some time looking at the refrigerator and then told me he couldn't fix it. He was at my house for less than 30 minutes. I was exactly the same when he left, less $129. They didn't even offer a coupon on a new appliance. I wish I had simply bought a new appliance and used the money toward the purchase. (The fridge was 15+ years old.)
Anthony P,
Customer service response - Thank you, Anthony Pilozzi , for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
The technician was excellent and provided good service. I am very dissatisfied though with Sears protection plan on the whole. So the technician gets five stars and Sears gets one.
Nick D,
Customer service response - Nick DiCicco, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692014400000
Machine is still just spinning when it comes to the rinse cycle it has been stuck on 7 minutes for the last 10 minutes
CharnitaL W,
Customer service response - We apologize for the trouble you've faced, CharnitaL. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757984164415
Paid $400 and the repair did not work. Called to have them come out and re-repair under the 90 day workmanship warranty. Was advised it the earliest they could come out was in 5 days. I told them I couldn't miss another day of work and they basically told me tough (#$&!. Stove is still not fixed.
Brad C,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
