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1009 S Washington St Reviews
Read reviews from customers who used our services at 1009 S Washington St
Total reviews
268
Average Rating
4.5/5
Horrible service & experience. I've booked service repair 2 times and both service repair guys did not come. One of them called to say that they can't do a job in 15 minutes and can't come.
Jessica O,
Customer service response - We apologize for the trouble you've faced, Jessica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733039531043
After 15 minutes the tech came to the conclusion I needed parts, some not available. But would I be interested in a service plan. I asked why if parts aren't available.He stated they would look harder for parts needed. I got scammed for $139. Last time
Roy C,
Customer service response - We apologize for the trouble you've faced, Roy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730040487604
It’s been over 3 weeks still no refund. Very frustrating to get in touch with a real person. I canceled my appointment and fixed the fridge by myself and still am waiting for my refund.
Zach B,
Customer service response - We apologize for the trouble you've faced, Zach. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727145586840
After a short inspection of our washer machine, it was told that there were no issues. I trust this technician knew his stuff, so I sign the paperwork and they leave. I go to run a load of clothes, and bam my machine is still leaking... Not happy with this service. Update: Called Danny's Appliance and upon 5 mins of inspection, the technician showed me the source of the leak and gave me options to remedy as well as cost of repair. Sears assumes everyone has Facebook to discuss dissatisfied rating. Try picking up or answering your phone! Never again would I use this service - rip off!
Jonathan B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412804202
No communication, and didn't do anything at all,why the First person that came First can just finish the work,but ever time is someone else that I have to explain myself ever time this is nonsense.
Monique M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717463808169
Third no call no show. As of today 4th no call no show.
Melody D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1713312275849
3rd no call no show and this happens every single time.
Melody D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1713221774397
ashish G,
Customer service response - Ashish garg, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1637621229804
Geldin M,
Customer service response - Geldin , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1648934451802
Technician inspected dishwasher and identified problem (pretty straight forward) he then ordered the parts needed to fix the dishwasher. Parts arrived and about 2 weeks later another technician showed up to install the parts (a screw and a wheel). when he opened the packages the parts ordered were incorrect and he couldnt do anything. he said he would order the wheel and a whole new top rack that I could install myself. the wheel arrived about a week later along with a rack with nothing attached. I installed the wheel, but the top rack is still broken. I removed the riser bar since the technician was comfortable just leaving it hanging. at least I can use the dishwasher.
Bill D,
Customer service response - Hi Bill, Thank you for letting us know about what happened with your recent service visit. We hate to see that you have had so many issues and would love to look into this further to see if we may help. If you would please email the name, address, and phone number associated with the account to [email protected] we would be more than happy to do so. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
