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1009 S Washington St Reviews
Read reviews from customers who used our services at 1009 S Washington St
Total reviews
268
Average Rating
4.5/5
After a short inspection of our washer machine, it was told that there were no issues. I trust this technician knew his stuff, so I sign the paperwork and they leave. I go to run a load of clothes, and bam my machine is still leaking... Not happy with this service. Update: Called Danny's Appliance and upon 5 mins of inspection, the technician showed me the source of the leak and gave me options to remedy as well as cost of repair. Sears assumes everyone has Facebook to discuss dissatisfied rating. Try picking up or answering your phone! Never again would I use this service - rip off!
Jonathan B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412804202
No communication, and didn't do anything at all,why the First person that came First can just finish the work,but ever time is someone else that I have to explain myself ever time this is nonsense.
Monique M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717463808169
Third no call no show. As of today 4th no call no show.
Melody D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1713312275849
3rd no call no show and this happens every single time.
Melody D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1713221774397
ashish G,
Customer service response - Ashish garg, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1637621229804
Geldin M,
Customer service response - Geldin , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1648934451802
Technician inspected dishwasher and identified problem (pretty straight forward) he then ordered the parts needed to fix the dishwasher. Parts arrived and about 2 weeks later another technician showed up to install the parts (a screw and a wheel). when he opened the packages the parts ordered were incorrect and he couldnt do anything. he said he would order the wheel and a whole new top rack that I could install myself. the wheel arrived about a week later along with a rack with nothing attached. I installed the wheel, but the top rack is still broken. I removed the riser bar since the technician was comfortable just leaving it hanging. at least I can use the dishwasher.
Bill D,
Customer service response - Hi Bill, Thank you for letting us know about what happened with your recent service visit. We hate to see that you have had so many issues and would love to look into this further to see if we may help. If you would please email the name, address, and phone number associated with the account to [email protected] we would be more than happy to do so. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
My refrigerator was schedule for preventative maintenance under our contract on November 30 between 10am and 2:00pm. When 2:00 came and went with no one showing up or texting, I contacted Customer Service to reschedule as I had another appointment later that day. I was told that dispatch had been notified and someone would call me to reschedule! Nobody has contacted me! And then I get an email asking me to rate their service?!?!? How can I give them negative stars? This is just one more thing to add to my list! HORRIBLE CUSTOMER SERVICE!
Sharon P,
Customer service response - Hello Shellee, Thank you for your insightful feedback. We are always looking to improve and will work on that for the future. We hope to work with you again to prove we are a five star service. Thank you for choosing Sears! ^CS
Sears Home Services on 1513252800000
If there were negative stars on this survey than that would still be too high. Had to give it 1 star because survey won't be accepted otherwise. NEVER NEVER NEVER ever use Sears Repair service Good technicians but there aren't enough BAD words to describe Sears Repair service. Hope this helps.
Chuck N,
Customer service response - We are sorry to hear that you did not have a positive service experience. Our standard is quality service and clearly, due to a variety of factors, we did not achieve that for you. We apologize for any and all inconveniences this has caused you. ^OC
Sears Home Services on 1544788800000
Crystal L,
Customer service response - Thank you, Crystal, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1671019200000
