1009 S Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
John G
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on April 01, 2025
Virginia J
Mixed feelings. The first technician that came out, misdiagnosed the problem with my washer. I decided not to go ahead with the repair as it would have been $700-800 . On reflection I decided to go ahead as it was still cheaper that buying new. The second technician rediagnosed the problem and this time it was much cheaper. The final technician installed the new part and I am delighted to say my washer is working fine now. All in all I am pleased with the outcome. However , I do find it annoying that you don’t get to speak to a real person when you call. It can be frustrating trying to explain to an automated system certain aspects to your individual problem.
Customer service response - Thank you for your feedback, Virginia. We're glad your washer is now working well, but apologize for the initial misdiagnosis and any frustration with our phone system.
Sears Home Services on December 25, 2024
Rachel B
Mark was diligent in contacting me before he came despite the wrong information in the service ticket. Gave me an assessment and tried the resolve any issues within my grill. Did tell me to try to by another since this is now 6 years old.
Customer service response - Thank at recognising Mark's effort and diligence. We're here to provide honest advice and quality service, even when it means recommending the best solution for you might be a new purchase.
Sears Home Services on June 03, 2024
JOE E
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on July 26, 2021
Joshua S
He did a great job. I was a little taken back that he was using my paper towels, ansked me for a bucket and cleaned some parts in our kitchen sink but he was in and out with no problem.
Customer service response - Thank you for taking the time to leave a review. We apologize if our technician inconvenienced you by using your paper towels and asking for a bucket. We appreciate your feedback and will address this issue internally to ensure it doesn't happen again in the future.
Sears Home Services on February 07, 2024
David K
Lenes F
david C
Professionally handled from booking the service to repair of my gas range. Technician came with the correct replacement part and was able to fix the issue within 30 minutes of arriving. Four star rating.
Rena D
excellent. requesting appointment on line is EASY, technician was knowledgeable and polite. Repair parts came quickly and were installed quickly.
Susan B
The technician was great. The only negative was when setting up the appointment being pushed to buy a service program.
