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1009 S Washington St Reviews
Read reviews from customers who used our services at 1009 S Washington St
Total reviews
268
Average Rating
4.5/5
My refrigerator was schedule for preventative maintenance under our contract on November 30 between 10am and 2:00pm. When 2:00 came and went with no one showing up or texting, I contacted Customer Service to reschedule as I had another appointment later that day. I was told that dispatch had been notified and someone would call me to reschedule! Nobody has contacted me! And then I get an email asking me to rate their service?!?!? How can I give them negative stars? This is just one more thing to add to my list! HORRIBLE CUSTOMER SERVICE!
Sharon P,
Customer service response - Hello Shellee, Thank you for your insightful feedback. We are always looking to improve and will work on that for the future. We hope to work with you again to prove we are a five star service. Thank you for choosing Sears! ^CS
Sears Home Services on 1513252800000
If there were negative stars on this survey than that would still be too high. Had to give it 1 star because survey won't be accepted otherwise. NEVER NEVER NEVER ever use Sears Repair service Good technicians but there aren't enough BAD words to describe Sears Repair service. Hope this helps.
Chuck N,
Customer service response - We are sorry to hear that you did not have a positive service experience. Our standard is quality service and clearly, due to a variety of factors, we did not achieve that for you. We apologize for any and all inconveniences this has caused you. ^OC
Sears Home Services on 1544788800000
Crystal L,
Customer service response - Thank you, Crystal, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1671019200000
This is a bait and switch company is not sears users beware they will steal your money overcharge what they say it will be then can't get ahold of anyone. Scam don't fall for it!!!!!
Edward L,
I waited two weeks to get an appointment. My service window was 8 AM to 5 PM so I had to take the day out of work. They called me at 2 o’clock and told me they could not make it and wanted to reschedule me in another two weeks unprofessional, very poor service. Would not recommend them or use them again.
Charlotte D,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694692800000
