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45 Storey Ave Reviews
Read reviews from customers who used our services at 45 Storey Ave
Total reviews
291
Average Rating
4.6/5
Waste of time, did bare minimum to diagnose the problem
Joan B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1745799455530
chris G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1739231832444
So far so bad! No issue with the technician on the initial inspection of my stove, on time and very professional. I had to order a part, did so and had to pay in advance. That was several weeks ago and I have had zero updates on the status of my order, no tracking number etc. Yet they continue to set up appointments to install the part! and I have to stay home needlessly. I called customer service, talked to a human, was assured this would be elevated and that I would get an update on the status of the part and when I could expect to have it installed. Nothing. No follow up or communication of any kind. If I could, I would ask for a refund and go somewhere else for help. Extremely disappointing.
Dermot R,
Customer service response - We apologize for the trouble you've faced, Dermot. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737077106424
Orlando as a technician is fine. I have nothing major to day about him, though he could use a bit more courtesy about the homeowner's space. As for the service I have received it is very disappointing. I have had to put in 5 claims and still my dishwasher is not fixed. Again, I do not put this on the tech specifically but it would seem to me that by this time it would have been easier and cheaper for all to simply reimburse the price paid for the unit. I hope that the next claim I have just submitted will resolve the issue once and for all. But I do not intend to purchase another unit from Lowe's or anyone that uses Sears as their repair service if possible.
Nathan T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734664108892
I apologize in advance but dealing with Sears was a nightmare. I took 5 unpaid days off from work, twice I was canceled on at the end of the day. 8am -5pm is an awful timeframe. I was never able to navigate your phone system, not once did I get a human. Super frustrating. The technician was fine, but he LEFT the broken glass stove top in it's box with shattered glass. Told me to "put it in your dumpster, you have one right?" I told him we have no dumpster, and said trashcan will take it. They wouldn't and now I'm stuck paying to take it to the dump!! I don't want a HUGE box of broken glass in my car. Really frustrating.
Tracy G,
Customer service response - We apologize for the trouble you've faced, Tracy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251427986
James was great. Resloved the issue couldnt have been happier with him. Unfortunately, the day before I received four emails that told me a different technician was going to be arriving at changing times only to get a cancellation in the middle of the day that I had taken the day off from work with no explanation and no customer service individual to speak with as to why or why not the appointment was canceled. I was very discouraged with the entire process, how the AI system works with scheduling is a nightmare, but unfortunately, I think that’s the way of the future
josh A,
Customer service response - We apologize for the trouble you've faced, josh. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727396889811
Awful company, ask for money upfront, and 3 weeks later washer is still not fixed. Horrible customer service. DO NOT CALL THEM.
alex P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884252859
No one showed up.
Jason C,
Customer service response - Thank you, Jason, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707446547715
i wish i could give them no stars. do not give them any money. they will never give it back if things dont go according to plan. i had no service done at my house after paying them almost $700.00. i've made 5 attempts to contact them and get my money back and it does not happen! i've been promised 5 times my money will be refunded. nothing. DO NOT DO BUSINESS HERE!!
Jeff A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705485089242
