1235 Worcester St Reviews

He’s fabulous!

The first technician who came out was Eduardo. He ordered a replacement part, and told me that it would be delivered to me, then another technician would be out to do the service. The second technician John came out after the part arrived . Through no fault of his own, he could not do the repair because the first technician didn’t give all the necessary information. Eduardo did not put into his notes which of the four parts needed to be replaced. John was very kind, and respectful. He explained the issue to me and apologized for the further inconvenience. He then ordered four new parts to replace all of them. The technician who came out today was Jaylen and he was friendly and knowledgeable. When he had trouble with one step of the repair, he called someone to ask questions and looked up a video for guidance. Within a few minutes, he had it figured out. He never showed frustration or stress. He was able to replace all four parts wth ease. I appreciated his respect and friendly demeanor. My takeaway is that the technicians are friendly, and most are knowledgeable, but newer technicians (Eduardo) need more training. Two weeks for a family of six to be without a washing machine isn’t easy and it’s expensive to use the laundromat for so much laundry. In the end I’m happy no tempers flared and that I can use my machine again. My extended warranty covered parts and service.

He was on time Explained clearly. Worked and then cleaned up.

good service and very knowledge. the only 2 things thing I will provide as feedback are. 1). when I make the call to request service I provide the model number of the washer and provide details of the problem, incluso g the details of the part that has the problem and when the technitian show us he was not aware I had provided all that info. so the visit was a wasted of time as he need to go back and reschedule to get the part that I already had provided in the call. no the fault of the technitian but of the call center 2). the schedule time provided was to generic from 8-5 and never got a calm until 20 mins before coming which make us stays home from 8-5 with no way to know if we can leave for 1 hour or so. the schedule time could be more precise as soon as the technicians k ow his schedule to let people know that it will be end of morning or early or late afternoon

Glen M excellent (Technician) knowledgeable efficient. Did excellent job repairing my refrigerator. Kept us up to date status of repair.

noise from KenmorePro refrig was found quickly and easy repair by Glenn....while Glenn visited the refrig would not act up...we did record the noise prior but not much could be done on his visit...only gets noisy on occassion so we shall see...Did a great job but had little luck finding

Need to contact technician as he left some items behind.

The Technician was very polite and knowledgeable, after many delays( not his fall), we are happy that he came back to fix our refrigerator.

Happy there still exist! Hard to get anyone to come fix your mower at the house.