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1235 Worcester St Reviews
Read reviews from customers who used our services at 1235 Worcester St
Total reviews
171
Average Rating
4.3/5
I was told that they will find the mounting bracket and fix it but after the technician left service was denied. However my dishwasher is not mounted properly after the first service of fixing a part was completed. And now for some reason it has started leaking too. Totally unacceptable.
akshay A,
Customer service response - We apologize for the issues with your dishwasher mounting and the subsequent leak, Akshay. Thank you for your feedback, and we recommend contacting us directly to address these concerns further.
Sears Home Services on 1784463249129
Technician was a nice guy , unfortunately I waited from 8am and the guy showed up at 4:45 pm it would have been nice to have a window etc. As I lost a full day of work . It Would be nice if they gave you a window of time 3hrs etc . I was given 8am -5pm The Communication is poor & there’s no one to call for an update . Hope the problem is fixed now
Graham K,
Customer service response - We apologize for the inconvenience and lack of communication, Graham. Thank you for your feedback, and we'll work on improving our scheduling process.
Sears Home Services on 1772755981247
The 3rd set of technicians Adair & Mike (trainee) were awesome - 5 🌟 They fixed my Kenmore washer, taught me regular maintenance. I would use them again, but not thru A&E Factory Svc /Sears App.Repair. A&E provides terrible service - make a NINE HOUR apptmt via AI speech recognition and no way to correct one's address or name spelling. The online links do not work to do this. No phone # yields a human, only infinite loops to nowhere. It's a wonder they all found my house. 1st tech diagnosed & ordered part. 2nd tech no good but did schedule a 4-hr window apptmt. 3rd try - got Adair & Mike!
Lisa M,
Customer service response - We're glad to hear Adair and Mike provided excellent service, Lisa. We apologize for the scheduling and communication issues you faced, and appreciate your feedback to help us improve.
Sears Home Services on 1764909513592
The technician was a 5 plus star Getting service was a minus 100. Cannot talk to a human only Ai. They canceled my appointment at 5 pm via text and rescheduled it with no explanation. Worst scheduling I have ever experienced
Larry R,
Customer service response - We apologize for the scheduling issues, Larry. We're glad the technician provided excellent service, and we appreciate your feedback on improving our communication system.
Sears Home Services on 1749173873180
The technicians who came to our home were very professional and did a great job! Unfortunately, the processes around the visits were frustrating. There were delays in receiving the necessary parts, issues with scheduling the technician’ visits, and seemingly no communication or transfer of information between them.
Todd A,
Customer service response - We're glad to hear the technicians did a great job, Todd. We apologize for the delays and communication issues, and we appreciate your feedback as we work to improve our processes.
Sears Home Services on 1741916640717
service is obscenely too expensive. technician did good work.
Nicole A,
Customer service response - We appreciate your feedback and are glad to hear that our technician provided good service. We apologize if you found our pricing to be too expensive and will take your comment into consideration. Thank you for leaving a review.
Sears Home Services on 1706863372213
Found no way to verbally communicate. Technician was fine. Will NOT however, do future business with Sears Appliance as they are too automated with communications that do not work well.
Lester G,
Customer service response - We apologize for the trouble you've faced, Lester. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781134995399
It’s a mix bag. One time I had stove repair, the guy was fine. With recent washer repair, communication was challenging with gentleman. He was unable to explain what was broken, instead just provided with outrageous amount to fix the issue.
Dhananjay D,
Customer service response - We apologize for the trouble you've faced, Dhananjay. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764807364733
Not satisfied with service. Although the issue was fixed we were expected to pull out the dishwasher for the technician and provide our own towel to clean up the mess. When he was finished, he did not put the dishwasher back all the way to secure the dishwasher in place and left a mess behind for us to clean. Overall we felt he was not prepared for the job.
Fernanda F,
Customer service response - Thank you, Fernanda, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716881048317
I had a terrible experience with Raymond, who came to my home today for a repair service appointment. He had a serious attitude problem, not sure whether it's because of he had a bad day or sth else. He ignored my greetings. He brought shoe covers but didn't plan to use them until I asked. He cut me while I was answering his question with some details and commented that I am a complicated person. I am shocked how he treats customers. I am giving a two-star only because he showed up on time.
Michael C,
Customer service response - Thank you, Michael, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1711427970105
