1235 Worcester St Reviews

Due to serious health conditions, I rely on a functioning refrigerator to store essential medications. This situation has caused significant stress and disruption. Last month Eric came to service the unit and defrosted it. At that time, I filed a food loss claim and showed the technician that everything inside was frozen solid. We restocked the refrigerator, expecting it to function at least temporarily while waiting for the necessary part. Unfortunately, the refrigerator began freezing up again shortly after. I was scheduled for a follow-up appointment on June 19, 2025, between 8:00 AM and 5:00 PM. When I called late that day to confirm, I was surprised to learn the appointment had been rescheduled to July 10—without any prior notice. When I called to address this, I was told it was the only available slot and was assured such a delay would not happen again. During that call, I also reported additional food loss. I was told I could write to Agreement Benefits to file another claim. However, when I contacted Master Protection, I was informed only one food loss claim is allowed per incident. This conflicting information left me with no way to report continued spoilage. As of June 26, after returning from a weekend away, I discovered water on the floor and all the food inside defrosted, while ice continued building in the freezer. I called to report the issue and was again told I had to wait for the July 10 appointment. Today, July 10, technician Eric finally serviced the fridge. He was excellent and professional, but it should not have taken over a month to resolve this. I still cannot file another food loss claim, despite experiencing multiple incidents. This situation has been unacceptable, especially with my medical condition. I am requesting urgent review, resolution, and compensation for the inconvenience, repeated spoilage, and impact on my health.

appointment was for yesterday and was a no show with no call or update. the repair person who came today had no solution or parts even though I submitted detailed description of the problem (washing machine gasket) It cost me $100 deductible for nothing, not happy.

I asked the technician to not wash his hands in my sink yesterday.. Then right before he left today,, I saw him washing his hands in my kitchen sink.. He did not have my permission. Now my sink pipe is leaking..

Sears Appliance Repair is the worst. I will never use again. The technician came to my house four times over the course of five weeks to fix my refrigerator. Each time finding a new problem. Their service window is an entire day. There are no updates. You can't talk to a live person. I was told there is no supervisor or manager to talk to.

I feel your company and service is one of the worst I have had to deal with. The majority of the service agents just transfer the call when they don't want to deal with a difficult situation and there is no consistent documentation of previous calls. I would NOT recommend you at all.

I’m giving 1 star because there is no option for 0 stars. Raymond is the worst person I have met or dealt with as a technician. The day he came in he had no clue how to take the dishwasher out of its place. He wanted to cut open the floor in order to take the dishwasher out when my husband told him that he did not need to do that, he was extremely rude and almost threw his tools at the table and asked my husband to do it, my husband figured out how to take the dishwasher out of its place with multiple cuts and wounds on both his hands (we are not technicians, if we knew how to fix a dishwasher ourselves. We probably would not have called a technician to our house) Upon telling this to Sears, they said they were sorry and that they will send a different technician the next time. Raymond (I feel like on purpose) ordered a wrong part that was also backordered and took more than three weeks to get shipped to us on his first visit. Sears sent the same guy Raymond to our house again. He came in and again, extremely rude, said that this was the wrong part that was ordered, and that he will order the right parts and place the order for the right parts. He never felt sorry for his behavior or his inefficiency to figure out the problem or do not be able to take out a dishwasher to even fix it. There was not only rudeness and lack of knowledge, but also ignorance and no apologies whatsoever. That took another week and a half two weeks to come in, we complained to Sears at least five or more times to not send the same technician again and yet Raymond showed up at our house the third time. He took out the old parts left a big mess behind him while leaving did not bother to take the old parts with him, left the dishwasher outside and did not bother to put it back in and when asked to put the dishwasher back in, he just left ignorantly. My husband even told him that we will complain and his reply was., “ do what you need to do”. That was how rude, inefficient, arrogant person he was. He had a big time attitude problem and did not care about anything. I will not recommend this person to anybody. Try to avoid to have him in your house. He takes things from anywhere he wants and starts using them. For example, he took my kitchen towel and put it inside the dishwasher without even asking. In conclusion, this was my worst experience ever and in my opinion, Sears should take some serious steps about this person as I also read other reviews regarding the same person.

Raymond was the worst dishwasher technician I've ever dealt with. He made me remove the dishwasher from the countertop myself, then ordered a part that turned out to be incorrect. When he finally replaced the part, he didn’t even bother to put the dishwasher back in place. Not only was he unprofessional and rude, but his lack of care and competence left me with more problems than I started with. Avoid Raymond at all costs if you value your time, money, and sanity. When I told him to put back he said no I can’t. You can put it back the way you took it out. Such a ridiculous attitude towards work. I’m now left with a half-finished job and a kitchen in disarray. Do yourself a favor and avoid Raymond at all costs.

I have been told it will be NO CHARGES for the repair because the Tech "no Show" 6 TIMES and 1 Time the Tech refused to come. He finally came today. So, How is the credit back process. Will you do it directly on my C. Card or you will send me a check, or ...? Please let me know as soon as you can, and please let's not go to the next level of my complain.

Repair technician provided no assistance. Gave one star bc I couldn't give ZERO stars. Claimed the problem was dust that was creating condensation and causing our freezer icemaker to fail. Investigated no other possibilities before advising us to clean out the area. Left 2 screws on the kitchen table. Icemaker still does not work and we have to arrange for another technician. Zero Zero Zero stars.

Never purchase from Sears and if you do do not get the warranty. Someone was supposed to come to my home today and fix the washing machine. Nobody came, no calls, emails or text message. It’s nearly impossible to get a human on the phone to help. Still on hold as I type. My washing machine has been broken since February 2024. Ridiculous.