100 Commercial Rd Reviews

Showed up on time, cleaned up nicely, I hope he found the problem with the refrigerator with the parts he replaced, if not I believe that I just got stuck with a defected product. Certainly not the tech fault. Glad to see that the same tech came back.

The technician was very friendly and helpful. I did have problems resolving a billing issue because I was unable to get ahold of anyone through the website or phone. I left a review and they promptly responded and resolved my issue.

Prompt arrival, got right to it, repair success. Would call Sears again

Repair person very nice but horrible timing on appointments very problematic

The technician was a great guy, but I found what seems to be some kind of gasket and he didn’t replace the insulation in the door which makes the dishwasher quieter and there was a screw missing

The technician's professionalism was great, however the company giving me at time frame from 8 am to 5 pm and the technician not showing up the first scheduled time only to cancel at 6:15 pm to reschedule and cost me a days pay. Then when we got someone in here finally and even though we told them it was the water pump he still had to order it. When the pump came in we were again told 8-5 of which I took time off of work to be here "again". The tech didn't show up until 6:00 pm (so much for the 8-5 time frame). I have always been a happy customer of Sears however I'm starting to question if they are actually still there for my services. I utilize Sears a lot as I have Fridges and a Garage door that they put in. Questioning my choices.

Loosened water supply and never retightened flooding the kitchen after he left ...it was waranteed and still charged almost 700$....there is also a class action suit against them on this fridge for this failure !!!

Horrible experience! Zero Stars, makes you put at least one!!! Very rude! In my house 5 minutes and all he does is look up my induction range on his little device and tell me I need a new board! No diagnostic, doesn't ever even touch my oven. My oven turns off strangely at times and I've googled it and it says multiple causes including over heating. I ask him how we know it isn't the fans or the fan exhaust isn't clogged and he says this is what his device says. Total sham!! No actual skill set. Tried to call Sears home services and its totally AI representatives with no recourse except to go to the site. I go to the site enter my order number and it brings me to an error screen. I'm seeking recourse through my credit card company.

Technician was great price was not $300 in labor for 15 minute fix? I get maybe $100-$150 for coming out but 15 minutes of labor shouldnt cost the same as an hour from a lawyer.