50 Holyoke St Reviews

No one came. They didn’t communicate about they wouldnt be able to make it. I called ma y times but the it kept going to automated answering machine. Very very very bad service

I am extremely disappointed with the service we received. A technician came to our home to inspect our cracked cooktop, spent approximately 10 minutes inside, and never asked my wife what happened. Despite this, he concluded that something must have fallen on the cooktop. Because of his report, American Home Shield denied our warranty claim, and we are now expected to pay $994 to repair a cooktop that originally cost approximately $1,200. The cooktop cracked while a large pot was being used on it. Nothing was dropped on the surface. Had the technician taken the time to speak with my wife and listen to what actually happened, his report may have reflected the facts. Instead, it appears he arrived with a preconceived conclusion and dismissed her explanation. My wife was left feeling as though she was taken advantage of because she is a woman and the technician believed he could say whatever he wanted without being questioned. Unfortunately, this is not the first issue we have experienced with this service. We previously ended up purchasing a new dishwasher, washer, and dryer because repairs took months, incorrect parts were repeatedly ordered, and we were continually told that additional parts would need to be ordered before anything could be resolved. I was unable to be home during this appointment because I was performing my military duties. Had I been there, I believe I could have challenged the technician’s conclusion before an inaccurate report was submitted. I should not have to be home simply to ensure that my wife is listened to and treated fairly. This situation is unacceptable. I am now stuck arguing the facts with American Home Shield and facing a repair bill that is nearly the full cost of replacing the cooktop. I am requesting that this service call and the technician’s report be formally reviewed, that the inaccurate determination be corrected, and that the warranty claim be reconsidered based on what actually occurred.

They ordered a part, we waited over a week for it. They “fixed” it with the new part and we asked them to wait to see if it worked (would have only waited maybe 5 minutes) they refused and said they needed to leave and right after they left the stove shut off again so the new part did not even fix the issue.

Tech walked in with Beveridge -- no tools. He didn't know what was the problem he was here to fix.

The wall switch for the garage door opener failed. I scoured the interweb and couldn’t find anything saying it was an exact replacement. Tried a couple from Amazon but nothing worked right. Nice guy came out and told me he didn’t have a switch or know what I should do outside of whole new system. I paid 139.00 for my last stitch cry for help, Sears Service. UPDATE They saw this post and supplied a phone number for the Sears Repair div. Funny, but even with all my paperwork, the service order number, the technicians code, the details of the credit card charges and they apologized that could not find any information on the service call from just this past Friday. They couldn't find my phone number and asked for the one I used to book the appointment. Its my only phone. They proclaim all AI generated phone help. Useless to my issue.

He was very rude and he disrespected my wife and me I never want this man back in my house. He was extremely rude and did nothing to repair my machine. I wouldn’t even want service from this company if techs are this way

Soooo…I gave these guys a 5-star review before I realized that the washer is not only still broken - after two rounds of repair visits - but that I need to make yet ANOTHER new appointment to get it seen to. I’m back at square 1. The technician was a nice guy but this is getting ridiculous. Taking back the review.

Sadly, I found our repair person to be condescending, rude, and unhelpful. We were really disappointed and frustrated with the whole ordeal.

He was less than helpful, he told me am to read my manual and do my own services. He can't show what to do or how to do what's to be done . If te does then he'll have to charge me. He spend less than 10 mins.

I think the technician was very, very rude. I would never recommend this gentleman to anybody.