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50 Holyoke St Reviews
Read reviews from customers who used our services at 50 Holyoke St
Total reviews
300
Average Rating
4.6/5
The Technician who came to fix my refrigerator was informative and professional. I would not recommend Sears appliance repair. It took too long, several days to come to my home to asses my refrigerator. When the parts were delivered, it took another 8 days before I could get an appointment to repair it.
Carolyn M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1732426591893
Vito was great, but my dryer is still making noise
Katie R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712503800746
The tech Marc was great! Sears however fell very short when they told me I could sign up for the warranty program with the tech (would have saved on todays & future costs) only to be told at the appt it’s not offered in my area. And even though the information they gave me was wrong, still need to pay for the appointment. Also, there was no way for anyone (online, telephone, tech app) to update an old number for texts but yet that is how they communicate the tech ETA etc. I’ve used Sears service for decades but the service experience (not the tech!) is not good at all. Very frustrating. I would give the company service experience 2 stars but Marc 5!
Denise G,
Customer service response - Thank you, Denise, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1709606086113
Tech walked in with Beveridge -- no tools. He didn't know what was the problem he was here to fix.
John P,
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855983063
The wall switch for the garage door opener failed. I scoured the interweb and couldn’t find anything saying it was an exact replacement. Tried a couple from Amazon but nothing worked right. Nice guy came out and told me he didn’t have a switch or know what I should do outside of whole new system. I paid 139.00 for my last stitch cry for help, Sears Service. UPDATE They saw this post and supplied a phone number for the Sears Repair div. Funny, but even with all my paperwork, the service order number, the technicians code, the details of the credit card charges and they apologized that could not find any information on the service call from just this past Friday. They couldn't find my phone number and asked for the one I used to book the appointment. Its my only phone. They proclaim all AI generated phone help. Useless to my issue.
Dave J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774831775761
He was very rude and he disrespected my wife and me I never want this man back in my house. He was extremely rude and did nothing to repair my machine. I wouldn’t even want service from this company if techs are this way
REBIZ,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773360819567
Soooo…I gave these guys a 5-star review before I realized that the washer is not only still broken - after two rounds of repair visits - but that I need to make yet ANOTHER new appointment to get it seen to. I’m back at square 1. The technician was a nice guy but this is getting ridiculous. Taking back the review.
Andy G,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772670429219
Sadly, I found our repair person to be condescending, rude, and unhelpful. We were really disappointed and frustrated with the whole ordeal.
Chelsea K,
Customer service response - We apologize for the trouble you've faced, Chelsea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770077801030
He was less than helpful, he told me am to read my manual and do my own services. He can't show what to do or how to do what's to be done . If te does then he'll have to charge me. He spend less than 10 mins.
Elloise W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768527358453
I think the technician was very, very rude. I would never recommend this gentleman to anybody.
Richard T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767588122173
