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50 Holyoke St Reviews
Read reviews from customers who used our services at 50 Holyoke St
Total reviews
300
Average Rating
4.6/5
I scheduled an appointment knowing it was a bad ignitor and then was told it would be $550 to change it. When I questioned the price I was told it was because it was over $200 for a part. After the tech left and I realized the exact same part is only $20 I canceled my appointment but they haven't refunded the money and no matter how many times I call I can't get a person so I'm going to have to fight the charge with my credit card company. Trust me don't book, it's a total scam, I would give it 0 stars if I could, charging $220 for a part that's $20 everywhere, it's criminal. If you don't believe me then try to get a person on the phone, it's impossible. Edit: They responded to contact them but I tried both the phone number and the website. The only options are to schedule an appointment or adjust an appointment and there is still no way to get ahold of a person.
Alex C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767318728099
Terrible entirely unreliable service I wasted three days, missed work . Canceled all three days, during the course of the day.
keith J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749514712446
Sears warranty appliance is a total scam! You pay for a service they will never replace nor fix!!!!! Get your money back!
Emanuela H,
Customer service response - We apologize for the trouble you've faced, Emanuela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560559815
Rob the technician did a perfectly good job. Dealing with A&E and Sears Home Services and Lowe’s warranties was hellish and I’ll never do it again. In fact I had ordered a vacuum cleaner with a warranty but due to the horrors of this experiences I’ve now canceled it. It was impossible to get anyone on the phone and even after you finally got through nobody would do anything helpful. They made me set aside a full day to wait for the repair man and then they canceled that appointment and made me another one with only two days notice. Again they wanted me to clear my entire day. The guy came an hour before the end of the day. By then all the food had rotted in my refrigerator. Will never buy from Lowe’s again and will certainly never buy their extended warranty. Would’ve been worth spending several hundred bucks to avoid having to deal with the warranty situation. Not doing that again.
Amanda N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722175827861
Completely unreliable ,scheduled an appointment, texted me confirming appointment and texted that repair person would call when he's on the way.. after waiting all day checked appointment status online and says I missed my appointment..I rescheduled and they canceled and never notified me or rescheduled!
Rodney F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770059340
I was told that the average price for repairing the dishwasher would Be 250, unfortunately the technician quoted me 450 which is more than the original cost of a new dishwasher, if I’d known the price would/ could go that high I wouldn’t have opted to do the quote
melina P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770288254
Overpriced service and no invoice
Yuva R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412805046
Technician was great, he really is making an effort to try and fix ice maker but after 14 visits we still have no answers. He called his warranty and replacement group and was told to start his diagnosis over from scratch, so if you take 14 visits plus parts replacement times two, Sears has wasted close to $6000 to fix a refrigerator ice machine, no wonder the company went out of business and the new company Transformco seems to heading in that same direction
Todd T,
Customer service response - We're thrilled to hear that our technician did a great job! Thank you for taking the time to let us know.
Sears Home Services on 1720018544261
The communication from the office was terrible. The first notice said he was coming at 7:45 am. Then it kept changing later and later. I called and they assured me that they would contact the service guy bc I had an afternoon commitment. After telling me that dispatch or the guy would contact me, no one did. He finally came at 2:30, 90 mins after I had to leave. And then I got a voice message saying that he was coming THE DAY BEFORE. the technician was good but I spent the entire day waiting for him, not able to leave the house. I prob will not use this company again.
Karen J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638989829
Unfortunately, I have to rate this a 1 because I’m not happy with how my dryer was repaired, I called them out to check it because it wasn’t heating up, one technician came out and looked at it and ordered parts. When the technician came out to fix it it wasn’t making noises when using it to dry when he left he said it was working yet making a loud noise when in use and was told there in nothing he can do cause it’s fixed. I explained it can’t be making that noise because it definitely wasn’t doing that prior to needed this repair. It still said it was fixed and said there nothing he can do.
Fredreika H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710992840521
