50 Holyoke St Reviews

The tech was nice, but unable to repair the clogged vent.

Appliance repair did not happen because tech could not confirm model number with our home warranty company. Tech was friendly and knowledgeable but did not actually fix anything

Tech was great. Very nice and explained what's going on. But didn't fix the problem as samsung doesnt have the part needed to fix it. Tech was great and sears notifications were helpful. Samsung not helpful at all.

Stephen was the most professional repairman that I have encountered in a long time. He was knowledgeable, kind, and very patient with my excited dog. He took the time to explain to me how my stove worked and everything he was doing while troubleshooting. The only reason I didn't give this a 5 star rating was because although the part that needed to be replaced was cheap, the cost for labor was quite expensive. Other than that, I was really pleased with the experience.

Costly but professional and fast. 2 Others didn’t have techs trained on Samsung front load washer (???). These people got it done.

Technician was great, but I was supposed to get a coupon that never got applied. The job to replace the belt took 10 minutes. The labor and cost for the part were extremely overpriced!

I have used sears products for over 40 years and have had a repair contract with sears since purchase of a washer and dryer, as well as other items. I first called 14 months ago in 2024 about a clogged filter/ drain tube in my washer. Repairman A said sears wouldn't give him the tool he needed to do repair, I needed to remove dryer myself, also I didn't need the filter- ALL of this was NOT true. I called again a month ago in 2025. Same problem plus additional damage (pump no longer working) caused by 1st problem never being repaired. Next repairman B scheduled never showed up. The following week experienced repairman C-( Stephen) arrived but did not have the parts needed to do repair. (He said AI told him incorrectly they were in his vehicle.) He then ordered but 10 days later the order had not been put thru. 4 weeks after my call, Stephen arrived, and with correct parts, replaced and fixed both pump and clogged tube. But noticed same problem had broken shock. Also clogged drain standpipe (for which i had to call a plumber at my own expense.) Week five, Stephen fixed broken shock, but adjusted drain pipe and after he'd left i discovered the drain tube he'd adjusted was left with a small hole spaying out water that had not been before. So now i am waiting for week 6 for the repair to be completed. Meanwhile for some reason the clogged washer drain has somehow clogged my septic line. Sears repair man Stephen is knowledgeable with many years experience, and overall does a very good job. Sears biggest problem is the severely limiting, non functioning AI system, Web site also does not function, nor does chat and there are no people a customer can ever reach. They expect you to set aside 9 hours each repair day and just wait for them! Consequently in over a year, and now 6 repair days of my time, (when the problem could have been handled in much less time and expense if a knowledgeable repairman was sent from day one AND if I could have spoken to a customer service Supervisor so that people arrived with the parts they needed)- It still is on going. Additional expense has been caused due to the original repair not being handled promptly, both for Sears and for me. Sears washer and dryers are good products, (their refrigerators less so). They may think they are saving money using AI, but they are destroying their repair service, without which their products don't' function long. In my case they have turned a simple repair, into 16 month , costly ordeal both aggravating, grossly wasting my time and money. (And theirs as well.) I don't really know how to rate this. Given the opportunity I'd rate the repairman (Stephen) higher, and Sears Repair Service much lower. Can't say I am likely to continue using this repair service any longer.

Stephen, our repair man, was excellent. However, my opinion of sears has declined since the repair to my washer. It came to my attention that sears tried to pull a bait and switch on me with our replacement part. We ordered a genuine replacement part and sears took it upon themselves to order a cheap, made in China, part that they ordered thru Amazon. That is completely illegal. Once the legitimate replacement part came in, the repair was done in no time by Stephen. However, I ended up paying $299.00 for the installation of the replacement part - which took less than a half hour to do. What a rip off! I really hope sears appreciates their customers and will make things right. This was totally taking advantage of a customer.

Worker didn't have any cleaning solution and had to use my power washer, did a lousy job and damaged the fins from spraying the power washer too close! But he did only charge me $50! Hope it works, still drying out!