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50 Holyoke St Reviews
Read reviews from customers who used our services at 50 Holyoke St
Total reviews
300
Average Rating
4.6/5
Sadly, I found our repair person to be condescending, rude, and unhelpful. We were really disappointed and frustrated with the whole ordeal.
Chelsea K,
Customer service response - We apologize for the trouble you've faced, Chelsea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770077801030
He was less than helpful, he told me am to read my manual and do my own services. He can't show what to do or how to do what's to be done . If te does then he'll have to charge me. He spend less than 10 mins.
Elloise W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768527358453
I think the technician was very, very rude. I would never recommend this gentleman to anybody.
Richard T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767588122173
I scheduled an appointment knowing it was a bad ignitor and then was told it would be $550 to change it. When I questioned the price I was told it was because it was over $200 for a part. After the tech left and I realized the exact same part is only $20 I canceled my appointment but they haven't refunded the money and no matter how many times I call I can't get a person so I'm going to have to fight the charge with my credit card company. Trust me don't book, it's a total scam, I would give it 0 stars if I could, charging $220 for a part that's $20 everywhere, it's criminal. If you don't believe me then try to get a person on the phone, it's impossible. Edit: They responded to contact them but I tried both the phone number and the website. The only options are to schedule an appointment or adjust an appointment and there is still no way to get ahold of a person.
Alex C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767318728099
Terrible entirely unreliable service I wasted three days, missed work . Canceled all three days, during the course of the day.
keith J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749514712446
Sears warranty appliance is a total scam! You pay for a service they will never replace nor fix!!!!! Get your money back!
Emanuela H,
Customer service response - We apologize for the trouble you've faced, Emanuela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560559815
Rob the technician did a perfectly good job. Dealing with A&E and Sears Home Services and Lowe’s warranties was hellish and I’ll never do it again. In fact I had ordered a vacuum cleaner with a warranty but due to the horrors of this experiences I’ve now canceled it. It was impossible to get anyone on the phone and even after you finally got through nobody would do anything helpful. They made me set aside a full day to wait for the repair man and then they canceled that appointment and made me another one with only two days notice. Again they wanted me to clear my entire day. The guy came an hour before the end of the day. By then all the food had rotted in my refrigerator. Will never buy from Lowe’s again and will certainly never buy their extended warranty. Would’ve been worth spending several hundred bucks to avoid having to deal with the warranty situation. Not doing that again.
Amanda N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722175827861
Completely unreliable ,scheduled an appointment, texted me confirming appointment and texted that repair person would call when he's on the way.. after waiting all day checked appointment status online and says I missed my appointment..I rescheduled and they canceled and never notified me or rescheduled!
Rodney F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770059340
I was told that the average price for repairing the dishwasher would Be 250, unfortunately the technician quoted me 450 which is more than the original cost of a new dishwasher, if I’d known the price would/ could go that high I wouldn’t have opted to do the quote
melina P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770288254
Overpriced service and no invoice
Yuva R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412805046
