50 Holyoke St Reviews

If there were an option to rate Sears home services any lower I would. The past 2 months of dealing with this company has tried my patience more than arguing with a toddler. Our dishwasher stopped working at the beginning of September and we used our Sears home Warranty to have it repaired. Over the past 2 months we’ve had seven tech visits to attempt to fix this dishwasher. 2 of those visits we stayed home for our 8am-5pm service window only for A&E factory Service to not bother showing up. Beginning of October it looked like they might actually get this thing fixed. The tech installed all the parts and everything was working. Except the non-genuine GE motor they installed had a small leak. Luckily the tech had a genuine ge part in his truck. But he was over zealous when he assembled everything the first time and tore the gasket of the drain assembly. We had to wait an additional 2 weeks for that part and have them show up on the 23rd to repair. They never showed, Despite having sent me several confirmation messages through email and text that my appointment was confirmed. Good luck calling anyone and getting someone in the United States to talk to. If I call Sears, Sears Home Warranty, or A&E factory service I get the same call center in “Southeast Asia”. The call center employees all say we’ve reached the right person and they’d be happy to help us. The only thing they have any power to do is refer us to the “escalation team” which will respond in 5-7 business days. The escalation team has never been back in touch with us. After the missed appointment I was lucky enough to get through to the customer retention team in Florida where I thought someone might have some integrity. I was remiss in that assumption. They told me my appointment had to be rescheduled because my home warranty payment for November had not gone through and I needed to provide an up to date payment method. This was still in October mind you, for a repair that should have happened in September. After informing her I should still be covered for September and October she told me “that’s not how this works sir”. At this point I’ll be damned if I give Sears another dime for any product or service for the rest of my life. This company cannot fail fast enough. I remember when Sears was a store of integrity. Any craftsman tool that broke or failed, you’d bring it back and they’d stand by it. Those days are long gone. My advice to anyone considering Sears would be forget they exist exists. Run. It died a long time ago, [name redacted] killed it and he’s made sure it says dead. And any goodwill the Sears name may have had is gone and tainted with this experience. either fix it yourself, buy a new one, or call someone or some business who actually cares. Sears is not it. P.s. They called this morning to show up for another appointment I did not make. I’ve made it abundantly clear to never return.