3119 Cranberry Highway Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (116 reviews)

Geary K

November 26, 2024

Shane came in, diagnosed the issue, ordered the part, it came within one day, he came back before the scheduled appt., did the work efficiently and was done. No muss, no fuss.

Source: Google

Customer service response - Thank you for your positive feedback, Geary! We're glad to hear that Shane provided efficient service and resolved the issue promptly.

Sears Home Services on November 26, 2024

Dennis S

November 16, 2024

Everything about this experience, unlike my past history with Sears, was excellent. Mark knew his business, was patient and understanding, and fixed the problem immediately. He communicated well. Five plus stars. BUT I welcome a call back from Sears Home Services about your previous poor service regarding other covered appliances.

Source: Google

Customer service response - Thank you for your positive feedback, Dennis! We're glad to hear that Mark provided excellent service. Please contact us directly so we can address your concerns about previous service experiences.

Sears Home Services on November 16, 2024

William T

November 11, 2024

The Technician was very communicative as he explained the details of the refrigerator repair. He did a great job!!!!!!

Source: Google

Customer service response - Thank you for your positive feedback, William! We're glad to hear that our technician was communicative and did a great job with your refrigerator repair.

Sears Home Services on November 11, 2024

Kristian S

November 11, 2024
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on November 11, 2024

Gail S

November 09, 2024

Shane was my tech at my cape house. He was very prompt, knowledgeable and friendly! I will use Sears service again!

Source: Google

Customer service response - Thank you for your positive feedback, Gail! We're glad to hear that Shane provided prompt, knowledgeable, and friendly service at your cape house.

Sears Home Services on November 10, 2024

Mike F

November 05, 2024

Wow! Kurt was the tech who came and he was very thorough. What we anticipated to be a door replacement ended up to be a readjustment! I’ll use Sears again! Thanks for the great job!

Source: Google

Customer service response - Thank you for your positive feedback, Mike! We're glad to hear that Kurt provided thorough service and resolved the issue efficiently.

Sears Home Services on November 05, 2024

Judith S

October 26, 2024

Eric arrived early than we were told which was good for us. He was able to start the washer. As a result, we did not to have any work done. He was a very nice, polite gentleman. We would highly recommend him.

Source: Google

Customer service response - Thank you for your positive feedback, Judith! We're glad to hear that Eric was able to assist you and that you found him polite and helpful.

Sears Home Services on October 27, 2024

Peter V

October 15, 2024

The hands on in person service was fantastic.

Source: Google

Customer service response - Thank you for your positive feedback! We're thrilled to hear you enjoyed our hands-on service.

Sears Home Services on October 15, 2024

Gags

October 06, 2024

Technician (Zach) was nice and explained what he did to fix appliance. Cleaned up packaging and took with him.

Source: Google

Customer service response - Thank you for your positive feedback! We're glad to hear that Zach provided excellent service and took care of the cleanup.

Sears Home Services on October 06, 2024

Lauren E

October 02, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on October 02, 2024

Average Rating: 4.6/5 (116 reviews)