3119 Cranberry Highway Reviews

On time, thorough and helpful.

Technician just left, repair seems ok so far

Paul went above and beyond repairing my range, he knows his stuff,xo thanks Paul

Technician was great. Price for a quick visit was not.

$140 for diagnostics, no services. The price & what was to be covered was miscommunicated with the customer service team prior to appointment. Gentleman that came to house was very kind and informative, but ultimately I would not choose Sears for repair services. $460+ to replace oven igniter.

The technician repaired my dryer, I used it today and now it's not working again 😑

Our window for repair was 8-5 the day before scheduled repair. In the morning we were texted arriving time was 8:01. Time kept getting pushed out all day. No texts- I had to search for time changes. Repair person finally came at 5:45 . When he finally came he was great- no complaints with him. Do not appreciate wasting a whole day for an appointment that was supposed to happen at 8:01.

To Whom it may concern, In regard to this “repair”, I would like to file a complaint and request a refund. Tyrell did come to the appointment but was unable to remove the part he planned to replace. He was using a drill to bore into the part to remove in order to break it apart for about 45 min without success. He was what seemed to be incompetent. He was not able to remove the broken part and therefore was unable to install the new part for which we have been charged. Not to mention $299 in labor. I cannot comprehend how we should be held responsible to pay for something that was completely unsuccessful labor wise and for a replacement part that he took back with him. When we prepaid for the intended repair, it was in good faith that the repair would occur. I have received a false story sent by your repair shop from my credit card company stating that the repair occurred and that there was another issue "created" about the dryer turning off that he tried to fix... this did not occur. Please make this right... we have been forced to buy a new dryer and have had to pay for a 400 plus bill for "nothing" but what appears to be a lying repair man or shop. I look forward to hearing your response. Tyrell did take the replacement part in the box with him and told us that we would be credited, this has not occurred. I demand a full refund.We also had to pay to have the unfixed dryer removed. I have posted this here because I’ve been unable to contact a human to discuss this matter. A message was left for Tyrell’s manager in the day of this incident but we never received a call back Robbery plain and simple.

It took Sears a month to repair my dishwasher and they canceled the repair at 11:15 AM the day they were supposed to fix it and they made it sound like I cancelled the repair and not them. I received 26 texts from Sears about my dishwasher including multiple texts confirming the repair date. I missed two half days of work waiting for their tech to come out because Sears only offers time slots of eight hours from 9 AM to 5 PM, any other company offers either AM or PM so you have a 4 hour waiting time and they don’t flood your phone with 26 texts messages nor pull a no-show half way through the day like their time is more important than mine. As far as the techs that came out, one did the diagnostic service and ordered the replacement part and 2 1/2 weeks later a different tech came out and replaced the defective drain pump, both techs were very nice and professional with the service they provided. They were not the problem as to why it took a month for the repair work to be complete. Sears and the A.I. service they use is the absolute worst and probably the cheapest option available for this type of service. The A.I. named “Richard” sends a ton of completely unnecessary repetitive texts, does a poor job of scheduling service, no mater what date you try to pick it says it’s unavailable and then it sends texts starting the next day that it now has multiple openings on the same dates that the day before were unavailable, if you stick with date that you had no choice but to take in the beginning the A.I. will keep texting you to try to get you to take one of its now available dates and it will keep texting you about it until maybe two days before they are supposed to show up, it now starts texting me to verify the date of the service and the night before the scheduled repair date they want another confirmation for the date and then on the day of the repair they text me mid day to cancel the date because of “scheduling problems” so I have to start the process again. I would NEVER use Sear repair service again in the future and I would NEVER recommend it to anyone I like.