250 Granite St Reviews

the washing machine has not been fixed and the technician left before making sure it was fixed.

The Service technician Erick was excellent But the scheduling process at sears home service was a nightmare, and the price charged was much too high for a simple belt replacement. And it was impossible to get a live agent. I will not be using sears appliance repair again.

I'm sure the technician is good at what he does but Sears has definitely dropped the ball with their AI phone attendant. Their AI only let you answer questions they want to ask with absolutely no personal Touch whatsoever. I made over five attempts to a correct a phone number but to no avail, thanks to AI. For this reason alone I would never use Sears again. Rip Sears,you used to be good.... 30-year customer saying goodbye!

I'm highly dissatisfied with my recent service experience for a portable air conditioner. I was unable to speak with a human representative, only AI, which quoted me a service fee. However, the technician who arrived attempted to charge a significantly higher price. He also informed me that the only solution was a $1,000 compressor replacement, which is over three times the cost of the unit itself. I declined to pay as the technician's payment system didn't reflect the quoted price. Additionally, he was late after Sears had me confirm the time frame he would be arriving 12 different times and he spent over an hour on-site only to state the AC couldn't be fixed.

Our refrigerator had an issue. W estates calling around about repairs. Contacting these guys was a grave mistake. They have a new ‘artificial intelligence’ system that is bonkers. You have to provide your details not even get to seeing the schedule. When they didn’t have anything available? We tried to stop. The system scheduled an appointment for us and began no barring us with notifications and spam marketing. At no point did we schedule anything. Repeated cancelling the appointment had zero effect. No one to call because … AI. We literally could not shut this junk system off. They dispatched a repairman anyway - to an appointment that was never scheduled, repeatedly cancelled, and wasn’t needed anymore. Don’t even contact these guys. It’s not AI, it’s harassment by insane robot. Just an utter waste for everyone involved but the hyper aggressive bot. How does anyone think this system would do anything other than drive customers to file a restraining order?

Need service tomorrow magazine family again

Services was horrible.

Had canceled with sears in the morning, sears never told the tech he call said he had not be notified and was upset when I told him so we had no repairs done

Nothing was done My dryer does not get hot enough Barely warm 2nd time tech came by Will not buy any appliance from sears again Got a lemon!

He had the gould to charge me $228.00 when he was almost 4 hours late. The only thing he did to my lawn mower was change the air filter, and install a new spark plug. He told advantage of Mr because I am a senior, and because he saw my son, and his wife vehicles, a BMW with veterans plate on it, and an infinity. In his little mind, he must have thought I have money. It took him 15 minutes to repair the mower. It took him longer to rigg up this invoice for $228.00. I called my son at the fire house, and told him what Sears charged me, and he said the man Steve overcharged me. I am asking for some of my money to be returned to me. Never did anyone tell me it was a $139.00 fee to come to my Son's house? I would have said No!