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250 Granite St Reviews
Read reviews from customers who used our services at 250 Granite St
Total reviews
295
Average Rating
4.3/5
Need service tomorrow magazine family again
George M,
Customer service response - We apologize for the trouble you've faced, George. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733807287340
Services was horrible.
Marie_Unicorn J,
Customer service response - We apologize for the trouble you've faced, Marie’s. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730794024630
Had canceled with sears in the morning, sears never told the tech he call said he had not be notified and was upset when I told him so we had no repairs done
Barbara G,
Customer service response - We apologize for the trouble you've faced, Barbara. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730263673005
Nothing was done My dryer does not get hot enough Barely warm 2nd time tech came by Will not buy any appliance from sears again Got a lemon!
Sally A,
Customer service response - We apologize for the trouble you've faced, Sally. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727752042841
He had the gould to charge me $228.00 when he was almost 4 hours late. The only thing he did to my lawn mower was change the air filter, and install a new spark plug. He told advantage of Mr because I am a senior, and because he saw my son, and his wife vehicles, a BMW with veterans plate on it, and an infinity. In his little mind, he must have thought I have money. It took him 15 minutes to repair the mower. It took him longer to rigg up this invoice for $228.00. I called my son at the fire house, and told him what Sears charged me, and he said the man Steve overcharged me. I am asking for some of my money to be returned to me. Never did anyone tell me it was a $139.00 fee to come to my Son's house? I would have said No!
JoAnne F,
Customer service response - We're really sorry to hear about your experience, JoAnne. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725498506589
Technician has been here twice and nothing has been done. Paid my service fee and received no services. Paid for plumber to disconnect my gas dryer and sears came to repair and brought no parts twice. Such a joke.
Anne R,
Customer service response - We're really sorry to hear about your experience, Anne. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722907097663
No communication did not know what the repairs were for. Left all the trash here in the basement took one piece of equipment with him that was supposed to be replaced. I tried to ask him about it and he just said no no I’m taking it with me and got in his car and drove off, that means he did not replace one piece. I tried to call him back. He would not turn around or come back. I want someone to come out and take a look.
Rhonda D,
Customer service response - A big thank you, Rhonda, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719550339735
The techs out in the field see awesome and know what they are doing. However the outsourced customer service in Philippines are horrible. Their lack of follow up and simply just want to terminate the call is rediculous. They get paid by the call volume and not results. I had to call them multiple times to get this order and each time it is just the comment of it being “back ordered”. The final straw was when I called them one evening and they had the audacity to tell me to call back because their parts center was closed and I need to call back tomorrow during business hours to have them put me on hold to call the parts department to figure out why it’s still on back order! I demanded a supervisor and it was a US based person who was gladly able to look at inventory and repush my “back order” through for next day delivery! First impressions should be where you keep your customers not aggravate them. A yes I will take ownership of this case and resolve it with one stop call is what should be the gold standard!
Marc F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411645219
Larry N,
Customer service response - Larry, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1716178076842
Jennifer P,
