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250 Granite St Reviews
Read reviews from customers who used our services at 250 Granite St
Total reviews
309
Average Rating
4.3/5
Mark, the repair person was really good. He came twice. The first time, he assessed what was wrong with my riding mower and ordered the correct parts and the second time he fixed it. It seems to be working fine so far. The only reason I did not give it five stars was because Sears itself did not schedule or keep the scheduled appointment for Wednesday and, luckily I was able to figure out that there was no appointment when I was told that there was. So Sears needs to be more accommodating at troubleshooting things like the appointment. I could not get through the phone because it kept saying goodbye when I was trying to talk with someone to confirm my appointment. I paid $500 for repairs; Sears should at least allow me to talk with a person.
d N,
Customer service response - We're glad to hear Mark did a great job with your mower, but we apologize for the inconvenience with scheduling and communication. Thank you for sharing your experience; we're committed to improving our processes.
Sears Home Services on 1718264066183
Elizabeth D,
Eli A,
Fixed the problem easily. The price exceeded my expectation for a simple repair.
Stuart A,
Excellent service.....done in a timely manner with a very pleasant technician... Emails about appointment and arrival time on that day...
carlita M,
Jim J,
The gentleman that serviced my dishwasher was great. The service to have it ordered and delivered should have been two days, not a week.
Marilyn C,
Customer service response - Hi Marilyn, Thanks for rating your service. I see you gave a four star rating for your recent repair service. We would like more details as to how we can make it a five star experience for you next time. We value our customers feedback and would like to hear yours in more detail. If you would like to share, please click the following link and complete: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.ht
Sears Home Services on 1513252800000
Esther J,
Customer service response - Hi Esther! Thanks for the 4 star rating! We would love to know what we can do to achieve that 5th star! Thanks for choosing Sears!
Sears Home Services on 1513252800000
Sweta B,
Customer service response - Thanks for 4 , but we need 1 more! We would love to know what we can do to earn that 5th star. Thanks for choosing Sears! ^OC
Sears Home Services on 1544788800000
Peter J,
