250 Granite St Reviews

The service man that came to my house was punctual, knowledgeable, very polite and a pleasure to do business with. He understood the problem immediately and fixed it promptly. I was very happy with the service that he and Sears provided. I will definitely use Sears Appliance Repair service again. Thank you.

Very good, in and out resolving the problem

Very quick service and repaired satisfactorily.

very professional and knowledgeable. I purchased my craftsman ltx 1000 riding mower used and did not get the manual and the model number had scratched off with age so I was in the dark as far as information on this mower. I scheduled the silver maintenance package and the tech that came out was nice enough to explain a few things to me while he worked on the mower. He cleaned up the mower and the driveway once he was done and the mower is working great. I could not have asked for a better experience. I feel it was well worth the expense.

The ice maker in my Jenn-Air refrigerator started to leak profusely, leaving puddles of water on my kitchen floor. Fortunately, I was at home and discovered the potential catastrophe within about ten minutes. The same thing happened two more times, but I was also lucky to be home on those two occasions. I called Sears, which sent out an amazingly competent repairman. He immediately sized up the situation and miraculously had in his truck two critical and very rare components that enabled him to fix the problem. Since he left my house the ice maker has been working perfectly. Your technician was professional, courteous, and kind. He even gave me some advice about what to do whenever I leave my house for a significant length of time: Shut off the ice maker, simply by moving an aluminum arm. Thank you for having on your staff someone as skillful as the man you sent to help me. Give him a raise or a bonus because his work reflects very favorably on Sears. Sincerely, Peter Culhane