250 Granite St Reviews

Worse experience ever. The technician said we do not work on these. Went outside forged my signature and left with no comment

I had four different tech come out to fix my fridge The last one ordered parts The parts arrived today damaged I have been on the phone for over an hour spoke to at least eight different people all of whom kept giving me the run around and kept transferring me around They even transferred me to a technician only number All I needed was the part to be replaced in time for when the fifth technican comes out This is more frustrating than anything else Such a simple problem but with the horrible customer service and unknowlegdeable associates this is turning out to be a horrific experience

They talk about American workmanship it fails again my two year old washer is corroding already and sears have no love for me

An A&E technician came to my house, ran a diagnostic on my washing machine and told me I needed a new pump that had to be ordered. A second A&E technician came after the pump arrived to install it, but he determined that the first technician failed to recognize we needed the computer board replaced too. Consequently, he installed the pump but we had to wait a second time for the board to arrive. The second technician said the board would be sent overnight, which it wasn't, and I took a day off from work for nothing. I called and filed a complaint with customer service and I was refunded the cost for labor. The customer service representative told me that when the technician returned, I wouldn't have to pay for anything because I had already paid for the part. When the computer board finally arrived, the technician returned to install it. I wasn't at home, but I told my wife we weren't supposed to pay when the technician completed the job. However, after he completed the job, he charged us $80. He told my wife it was for the part (that I had already paid for). When I called customer service again, I found out the charge was for running a diagnostic. I'm angry because the first technician already ran a diagnostic and screwed up, so why am I paying for another diagnostic. I'm still waiting to hear back from a manager. If I don't get my refund, I'm filing a report with the Attorney General. I go without a washer for almost a month spending extra money in a laundromat because they don't know what they are doing. I swear I'll never deal with Sears and A&E again. If my washer breaks down again I'll call another repair company or take my clothes to a creek and beat them across the rocks. A&E's incompetence and lack of integrity is unparalleled. Use them at your own risk.

Sears the department store ducks and the products they sell ducks from the craftman chainsaw to the Kenmore elite washers sucks.I bought made in America products and I made the biggest mistake as a homeowner

First tech came out to do a PM, spent more time trying to sell me parts and service on my other appliances than on the PM. When he left, the dryer was broken, wouldn't heat up. I called right away to get someone back and the moron on the phone refused to acknowledge that the tech caused the problem, made me answer idiotic questions about my filter and vent, refused to schedule someone until I answered. Then, after wasting 10 minutes with his nonsense, scheduled someone for a week later. I had no dryer for over week spanning a family funeral and a Confirmation. The second tech shows up, fixes the dryer, then tells me that Sears doesn't care if the appliances are fixed they just want the techs selling, selling, selling. Sears will be out of business before the end of the year. Don't give them a cent of your money.

No repair done. Parts not available for over a month. Have to call back then. They suck. Wish it could be 0 stars.

Terrible post repair response from Sears!! Initial schedule maintenance was great! Next day an odor of gas was detected! Called Sears and had a terrible customer service response! Tech said they could not return until 12-20, 12-29 and 1-3-18! They said they were having computer problems with scheduling appointments and could not return until 1-3-2018! Told us to shut off gas! Dryer was fine before checkup!!

Horrible experience with Sears repair for my samsung dishwasher which is under a warranty. Month long back order on parts. 3 service calls requiring missed work days. Wrong parts sent. No follow up. Customer service could not locate service order number when I called. Hours on phone. Using large amounts of hot water to clean dishes for rwo months. No offer of compensation or replacement. Have been a loyal Sears customer for 25 years but will now go elsewhere