250 Granite St Reviews

Sears the department store ducks and the products they sell ducks from the craftman chainsaw to the Kenmore elite washers sucks.I bought made in America products and I made the biggest mistake as a homeowner

First tech came out to do a PM, spent more time trying to sell me parts and service on my other appliances than on the PM. When he left, the dryer was broken, wouldn't heat up. I called right away to get someone back and the moron on the phone refused to acknowledge that the tech caused the problem, made me answer idiotic questions about my filter and vent, refused to schedule someone until I answered. Then, after wasting 10 minutes with his nonsense, scheduled someone for a week later. I had no dryer for over week spanning a family funeral and a Confirmation. The second tech shows up, fixes the dryer, then tells me that Sears doesn't care if the appliances are fixed they just want the techs selling, selling, selling. Sears will be out of business before the end of the year. Don't give them a cent of your money.

No repair done. Parts not available for over a month. Have to call back then. They suck. Wish it could be 0 stars.

Terrible post repair response from Sears!! Initial schedule maintenance was great! Next day an odor of gas was detected! Called Sears and had a terrible customer service response! Tech said they could not return until 12-20, 12-29 and 1-3-18! They said they were having computer problems with scheduling appointments and could not return until 1-3-2018! Told us to shut off gas! Dryer was fine before checkup!!

Horrible experience with Sears repair for my samsung dishwasher which is under a warranty. Month long back order on parts. 3 service calls requiring missed work days. Wrong parts sent. No follow up. Customer service could not locate service order number when I called. Hours on phone. Using large amounts of hot water to clean dishes for rwo months. No offer of compensation or replacement. Have been a loyal Sears customer for 25 years but will now go elsewhere

I scheduled an appointment for today between 10 and 2. I received a call from Steve at 0945 stating that he was 30-35 mins away. I closed my dog in a bedroom as suggested by their app I waited until 1115 without hearing anything further. Meanwhile I was checking my driveway every 5 mins for his arrival. I called the service dept and was told that they would send out a text message to Steve to get an update. At 1210, I received a call from the service dept staying that the technician had already been here and that no one was home. Meanwhile I have been up and down like a jack rabbit checking for his arrival. I was told that he had called but yet I have no messages on my phone. She stated that he would not be able to return today and that I would have to reschedule. The earliest appt available would be the 16th. This is totally unacceptable especially since I did everything right. Not sure who the technician wad calling, but it certainly wasn't me. Worst customer service ever!!!!! Will never do business with Sears again. No wonder most of their stores have closed. Shame on you Sears!!!

Waited all morning for 8-12 appointment and received a call saying they could not be here until after 12:00. Kenmore appliance ,but will call independent repair service that does not work for Sears very disappointed.

After back and forth calls trying to get service in timely fassion cancelled contract and purchased new machine.