250 Granite St Reviews

Technician has been here twice and nothing has been done. Paid my service fee and received no services. Paid for plumber to disconnect my gas dryer and sears came to repair and brought no parts twice. Such a joke.

No communication did not know what the repairs were for. Left all the trash here in the basement took one piece of equipment with him that was supposed to be replaced. I tried to ask him about it and he just said no no I’m taking it with me and got in his car and drove off, that means he did not replace one piece. I tried to call him back. He would not turn around or come back. I want someone to come out and take a look.

The techs out in the field see awesome and know what they are doing. However the outsourced customer service in Philippines are horrible. Their lack of follow up and simply just want to terminate the call is rediculous. They get paid by the call volume and not results. I had to call them multiple times to get this order and each time it is just the comment of it being “back ordered”. The final straw was when I called them one evening and they had the audacity to tell me to call back because their parts center was closed and I need to call back tomorrow during business hours to have them put me on hold to call the parts department to figure out why it’s still on back order! I demanded a supervisor and it was a US based person who was gladly able to look at inventory and repush my “back order” through for next day delivery! First impressions should be where you keep your customers not aggravate them. A yes I will take ownership of this case and resolve it with one stop call is what should be the gold standard!

Worse experience ever. The technician said we do not work on these. Went outside forged my signature and left with no comment

I had four different tech come out to fix my fridge The last one ordered parts The parts arrived today damaged I have been on the phone for over an hour spoke to at least eight different people all of whom kept giving me the run around and kept transferring me around They even transferred me to a technician only number All I needed was the part to be replaced in time for when the fifth technican comes out This is more frustrating than anything else Such a simple problem but with the horrible customer service and unknowlegdeable associates this is turning out to be a horrific experience

They talk about American workmanship it fails again my two year old washer is corroding already and sears have no love for me

An A&E technician came to my house, ran a diagnostic on my washing machine and told me I needed a new pump that had to be ordered. A second A&E technician came after the pump arrived to install it, but he determined that the first technician failed to recognize we needed the computer board replaced too. Consequently, he installed the pump but we had to wait a second time for the board to arrive. The second technician said the board would be sent overnight, which it wasn't, and I took a day off from work for nothing. I called and filed a complaint with customer service and I was refunded the cost for labor. The customer service representative told me that when the technician returned, I wouldn't have to pay for anything because I had already paid for the part. When the computer board finally arrived, the technician returned to install it. I wasn't at home, but I told my wife we weren't supposed to pay when the technician completed the job. However, after he completed the job, he charged us $80. He told my wife it was for the part (that I had already paid for). When I called customer service again, I found out the charge was for running a diagnostic. I'm angry because the first technician already ran a diagnostic and screwed up, so why am I paying for another diagnostic. I'm still waiting to hear back from a manager. If I don't get my refund, I'm filing a report with the Attorney General. I go without a washer for almost a month spending extra money in a laundromat because they don't know what they are doing. I swear I'll never deal with Sears and A&E again. If my washer breaks down again I'll call another repair company or take my clothes to a creek and beat them across the rocks. A&E's incompetence and lack of integrity is unparalleled. Use them at your own risk.