250 Granite St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mr. A
Martin diagnosed and fix my washing machine. I couldn’t able to be there but he was communicating clearly the issues and how he solve it over the phone. Thank you for his services and will update if something happens. He just fix today a moment ago.
Customer service response - Thank you for your review, Mr. A! We're happy to hear that Martin communicated clearly and resolved your washing machine issue.
Sears Home Services on March 24, 2025
M B
Very professional service. Thank you.
Customer service response - Thank you for your review, M Burke! We're happy to hear that you received professional service.
Sears Home Services on March 17, 2025
Dr. D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on February 24, 2025
Tony L
Very knowledgeable and unfortunately highlighted some issues with the previous tech that made false assumptions and either turned off our ice maker prior to repair or never checked it (although we never touched it)
Customer service response - Thank you for your review, Tony! We're happy to hear that our technician was knowledgeable and identified the issues with your ice maker.
Sears Home Services on February 03, 2025
ozell H
Tech was excellent!
Customer service response - Thank you for your review, Ozell! We're happy to hear that the technician provided excellent service.
Sears Home Services on January 26, 2025
Amy B
Albert was on time and extremely efficient, gave me great advice on how often to set up a cleaning for our dryer.
Customer service response - Thank you for your review, Amy! We're happy to hear that Albert was efficient and provided helpful advice for your dryer maintenance.
Sears Home Services on January 22, 2025
Gene G
Came early was extremely courteous. Fully explained what the issues was. Vonzell was great.
Customer service response - Thank you for your review, Gene! We're happy to hear that Vonzell was courteous and thorough in explaining the issue.
Sears Home Services on January 14, 2025
Imma N
Experienced, professional, passionate about his job and great interpersonal skills. The five stars and rating above is for the technician that came and repaired my washer. As for Sears Repair, I rate you at "C" because of: difficulty getting to reach customer service, delay in getting a timely repair appointments, sometimes on the day of the appointment, they claim I did not book any appointment. Please, I personally I like to talk with live person not the machines. Can we at least have the option to do so than being blocked by those machines that most times are not able to resolve the issues we have.
Customer service response - Thank you for your feedback, Imma. We're glad to hear the technician provided excellent service, but we're sorry for the issues you faced with customer service. Please contact us directly so we can address your concerns.
Sears Home Services on January 05, 2025
Amilcar C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 01, 2025
Chris S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 19, 2024
