250 Granite St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gene G
Came early was extremely courteous. Fully explained what the issues was. Vonzell was great.
Customer service response - Thank you for your review, Gene! We're happy to hear that Vonzell was courteous and thorough in explaining the issue.
Sears Home Services on January 14, 2025
Imma N
Experienced, professional, passionate about his job and great interpersonal skills. The five stars and rating above is for the technician that came and repaired my washer. As for Sears Repair, I rate you at "C" because of: difficulty getting to reach customer service, delay in getting a timely repair appointments, sometimes on the day of the appointment, they claim I did not book any appointment. Please, I personally I like to talk with live person not the machines. Can we at least have the option to do so than being blocked by those machines that most times are not able to resolve the issues we have.
Customer service response - Thank you for your feedback, Imma. We're glad to hear the technician provided excellent service, but we're sorry for the issues you faced with customer service. Please contact us directly so we can address your concerns.
Sears Home Services on January 05, 2025
Amilcar C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 01, 2025
Chris S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 19, 2024
Christine C
Scott was very helpful in explaining and diagnosing the problem with our oven.
Customer service response - Thank you for your review, Christine! We're happy to hear that Scott was helpful in explaining and diagnosing your oven issue.
Sears Home Services on December 03, 2024
Stan
He came. He knew what he was doing. He explained everything. Showed me everything He did the repair quickly and efficiently.
Customer service response - Thank you for your review, Stan! We're happy to hear that our technician was knowledgeable and efficient in completing your repair.
Sears Home Services on November 21, 2024
Zach C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 21, 2024
Brian E
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on November 19, 2024
Sandy N
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 06, 2024
Cheryl M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 31, 2024
