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250 Granite St Reviews
Read reviews from customers who used our services at 250 Granite St
Total reviews
309
Average Rating
4.3/5
Excellent service. The Technician is very polite and answered all my questions.
Ericka G,
Rickey,the sears dryer tech was knowledgable, experienced,efficent and overall did a great job.
Richard N,
Customer service response - Thank you for your review and feedback regarding our technician Rickey. We are glad to hear that he provided knowledgeable and efficient service, and we appreciate your business.
Sears Home Services on 1707193476949
Diagnose oven issue as temp was not increasing and getting error code - ended up needing to replace the igniter
Micheal G,
Customer service response - Thank you for your feedback, Micheal. We're glad the issue was diagnosed and resolved with the igniter replacement.
Sears Home Services on 1784646006552
Though he was there for only about 10 minutes, he was really kind and real about my situation.
Weddee L,
Customer service response - Thank you for your feedback. We're glad to hear the technician was kind and understanding during your service.
Sears Home Services on 1784383253903
The technician and his aide did a good job. They said to wait a few days. I did and there is ice. The only thing I do not understand is why the red lettered sign:filter has come up. Did they somehow take it with the discarded stuff? What to do and where do I get that filter? Thank you..
Liuda A,
Customer service response - Thank you for your feedback, Liuda. We're glad to hear the technician and his aide did a good job, and we recommend contacting us directly for assistance with the filter issue.
Sears Home Services on 1776570219192
I don’t like the fact you could only go through the website to actually get anything accomplished. You don’t talk to a person even if you call the one 800 number you don’t get a person. The fact that everything is done by text or an app is absolutely crazy. There’s no human communication you don’t get no person to talk to you about prices. You get no receipts. Everything is electronic. The process was long the times kept changing …The technician was never here when he was supposed to be.
Christine F,
Customer service response - Thank you for your review, Christine. We apologize for the inconvenience with our communication process and scheduling. Your feedback is important, and we'll work on improving these areas.
Sears Home Services on 1759801266849
Good tech appt unfortunately dishwasher would cost more to repair than replace.
Margaret E,
Customer service response - Thank you for your review, Margaret! We're happy to hear the appointment went well, and we appreciate your understanding regarding the repair costs.
Sears Home Services on 1759377251543
Dawn W,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1742181769665
Danielle R,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1738038677844
Technician was quick but thorough. He ended up coming by about an hour outside the timeframe requested. The original timeframe was btwn 1-5PM, starting with an eta around 2:30, but it ended up being around 6:00. The website does a good job setting expectations, but I had to reschedule meetings as the eta kept updating. BUT I got this appointment within a day, so no complaints, just keep this in mind when scheduling service.
Lisa O,
Customer service response - Thank you for your feedback, Lisa. We appreciate your understanding and are glad to hear the technician was thorough.
Sears Home Services on 1727237380185
