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250 Granite St Reviews
Read reviews from customers who used our services at 250 Granite St
Total reviews
309
Average Rating
4.3/5
Good customer experience
Insulation S,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1639483200000
Sears had lost its department store business at many places; however, thanks to its repair of home appliances business that it is surviving. Generally, regarded professional service. Must maintain Best Customer Satisfaction.
Khalid O,
I can only comment when the job is done.
Noel N,
Not so good. Bad customer service with attitude.
Sola O,
Customer service response - We apologize for the negative experience, Sola. Thank you for your feedback, and we'll work on improving our customer service.
Sears Home Services on 1773623531196
Mixed feelings, however, finally the washing machine is fixed. Numerous damaged parts received, wrong parts installed causing clogging of the drain, numerous large damaged and wrongly ordered parts left for me to discard! and inaccurate information from on line staff. Technicians that finally fixed it were great though. Took three tries to get it right.
Andrea D,
Customer service response - We apologize for the issues you faced with parts and information, Andrea. We're glad the technicians were able to fix the washing machine and appreciate your patience.
Sears Home Services on 1743641367343
Russ P,
I would've given 5 stars, as the technician was excellent at identifying and fixing the issue with my furnace, but he failed to check if my furnace was under a protection agreement (which it was and I didn't remember until the next day) so I was charged the full amount of the repair. Sears has since rectified the issue and I was given a full refund.
Mark J,
J. K,
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on 1544788800000
William G,
michelle F,
Customer service response - Thank you for leaving a review with us Michelle, if you need any assistance, please feel free to email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1607947200000
