250 Granite St Reviews

I rarely post a review and after the experience yesterday and not being able to find a contact email on the Sears Homes Services page, I felt to put a review here. My technician was very nice. He did a few minor things and declared the washer functioning because some water came into the unit and was pumped out with the steps he used on the key panel for the unit. When I put in laundry an hour later it did not work. I mentioned in my work order I was getting the OE error for the Kenmore Washer. I found information on this error online and it felt like a common error. The unit continues to hum which is an indicator the drain pump has likely failed..which feels like the correct assessment since the error became more prevalent over the last few weeks. The technician said they don't travel with parts. I guess the fate of the washer was likely sealed since it likely needed a pump and it was 15 years old. I got an automated message to give Sears a call after I wrote this review. The response came on 11/30 and I tried calling on 12/5. When I called the number provided the system didn't allow me to hit zero to try to get to a person and it hung up on me. I called the Sears number on their website and when I asked to talk to a person the AI representative Samantha said they are an AI only system. I had hope to come to some resolution here and talk to a person but not luck. If I could have done this differently, I would have run the washer or tried to run it while I was talking to the technician for 45 minutes about house renovations.

The tech broke pieces of the part in question while diagnosing the issue. Wholes where screws go in will no longer work. Some covers could not be placed back on. The refrigerator inverter board was left hanging. That part was original and had never been messed with. Very sloppy job and did not answer my call.

Rickey did a fine job. My concern is not with the technician, but with the length of time that it took for all of the service to happen. I called in August and it took four visits and nearly four months to get my refrigerator working correctly.

Repair man showed up to fix dishwasher. When explained the problem he simply hit the reset button and said it was fixed even though we explained that we had done that already and that it is not a fix. My husband had to really push him to actually check the machine and fix it.

arc? didn't have to repair anything, just an m.a. check up BUT I asked him to clean the tape path ways in my vcr but he didn't want to expose the internal parts to my dusty enviroment & small area [Others' Did in the past & the cleaning isn't complete without cleaning everything} and he left exposed wires with no reason why! He also rearranged 2 boxes after I asked him not to as I'm handicapped and can't bend to put the boxes back to where they were. u should send Tung, he always cleaned the vcr the right way for the job wasn't done completely! the wiring is still in question [if i were still able to bend & twist, i'd do it myself!

In this age of COVID the repairman came to our inside front door without a mask. Asked my wife if he should put one on. He had an awful cough too.

Service was terrible. I was without a working refrigerator for more than two and a half months due to my inability to communicate with a live person. The AI representative made it impossible to get expedited Service. The parts needed were no longer available nad alternative parts from Amazon was just not working. I lost over $800 on spoil foods while Sears was experimenting with non standard parts. I went through hell living on ice and ice packs during. I have not been compensated for my lost foods. Sears Home Warranty Management to this date have not contacted me. I been left to deal with an AI representative.

Repair is not done

Worst service. Tech came and blew my outlet and blamed me for it then says I need an electrician to fix it and he didn’t even fix the dryer knob. Then he says I called him stupid and all kinds of names. I have multiple ring cameras inside my home (due to my father needing assistance) and stickers stating that you are being audio and video recorded before walking in the door. I said no such things to him and this liar is going to continue doing absolutely nothing of service for other people for the rest of the day. Horrible experience DO NOT GO WITH SEARS! UpDATE: I would like to reply to Sears “customer service” response on this review: I called the number you provided, spoke to a representative who told me my deductible wouldn’t be refunded because the tech diagnosed the problem he caused!!!! I was told there was nothing they could do. So please stop saying “you feel sorry” you’re customers are going through this treatment when you honestly could care less. 43 years my family has been apart of this horrible operation you’re running! I choose to no longer be subject to your abuse as a company.

It only took four months for this company to replace one oven door lock on my tenant stove this was the best company ever (not ).