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250 Granite St Reviews
Read reviews from customers who used our services at 250 Granite St
Total reviews
295
Average Rating
4.3/5
I scheduled an appointment for today between 10 and 2. I received a call from Steve at 0945 stating that he was 30-35 mins away. I closed my dog in a bedroom as suggested by their app I waited until 1115 without hearing anything further. Meanwhile I was checking my driveway every 5 mins for his arrival. I called the service dept and was told that they would send out a text message to Steve to get an update. At 1210, I received a call from the service dept staying that the technician had already been here and that no one was home. Meanwhile I have been up and down like a jack rabbit checking for his arrival. I was told that he had called but yet I have no messages on my phone. She stated that he would not be able to return today and that I would have to reschedule. The earliest appt available would be the 16th. This is totally unacceptable especially since I did everything right. Not sure who the technician wad calling, but it certainly wasn't me. Worst customer service ever!!!!! Will never do business with Sears again. No wonder most of their stores have closed. Shame on you Sears!!!
Scott T,
Customer service response - We're sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1544788800000
Carol B,
Customer service response - Carol, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you. ^MS
Sears Home Services on 1544788800000
Waited all morning for 8-12 appointment and received a call saying they could not be here until after 12:00. Kenmore appliance ,but will call independent repair service that does not work for Sears very disappointed.
Barbara M,
Customer service response - Hi Barbara!! Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1576324800000
After back and forth calls trying to get service in timely fassion cancelled contract and purchased new machine.
John B,
Customer service response - Thank you for sharing your review, John. We are very sorry to hear that you were not pleased with your repair service. We apologize for the inconvenience of having to wait. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future.
Sears Home Services on 1576324800000
Donna L,
Customer service response - Thank you, Donna, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If your concerns are still unresolved and you would like us to look into your situation please email the name, address, and phone number that is associated with the issue at hand and synopsis to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Is it possible to leave no stars? I had a service appointment scheduled today between 1-5pm and no one showed, never even got a call to update me. Customers are expected to make the time, but Sears service techs can't be bothered to show up. Completely discourteous and unprofessional! TERRIBLE SERVICE and the escalation team also could not offer much of a resolution. When I called at 502pm, I was told that it was not yet 5 and I needed to wait. When asked how long, the service rep told me 'soon.'
Vantha P,
Customer service response - Thank you for taking the time to bring this to our attention, Vantha. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
After service call technician ordered parts said that they would be received and install 2 wks later. After waiting another 28 days and no eta on last part needed to complete the work order I finally canceled order & bought a new unit. Returned part 21 days ago and still waiting on my refund less the service call Charge of $110. I make daily calls to get a confirmation or transaction # for credit their representatives say was credited back to me 13 days ago. Finally got an email address from a rep yesterday to inquire on this supposed credit to my visa and still waiting.....
Cheryl,
Customer service response - Thank you, Cheryl Hamilton, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Very poor service. For 3 days me and my family were without hot water and they knew all along that they didn't carry hot water heaters anymore. We went down to Home Depot and purchased one and a family friend who's a plumber installed it. Sears isn't how they used to be. The long waits on the phone the shuffling around to different people. Will never recommend sears to anyone. Very poor service and sears has to pay for the inconvenience that me and my family faced. Their service has definately went downhill. Very poor service.
Felicia I,
Customer service response - Thank you, Neola, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1639483200000
I have been waiting on a replacement part since October 2020. Two different repair companies have come to repair my microwave with no success. I am extremely disappointed with the service this time. I have been a customer of Sears for many many years. My parents were customers of Sears. I understand we are dealing with a Pandemic. However I have been dealing with incompetency . One rep told me the two other reps filled out the forms incorrectly which caused more delays. When will this nightmare end?
Patricia B,
Customer service response - Hello Patricia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1639483200000
This time I had a microwave problem. Brought a Kenmore microwave less than two years ago and it failed. Took 6 weeks to repair, I guess due to replacement parts. The repairman told me that this type of microwave frequently breaks down. In fact, Kenmore no longer makes this model microwave. Afraid this is going to breakdown again in the near future.Once again, really disappointed with Sears Horrible. Worst ever. Purchased a hot water heater with full replacement warranty from Sears. It broke. Call Sears and was placed on hold several times for hours at a time. (One time over 7 hrs). They made promises to pay for all out of pocket expenses, then broke them, costing me over $700. Don't use Sears.
Stephen A,
Customer service response - Thank you, Dear Stephen, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1639483200000
