252 Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paul E
Jorge was fabulous, communicated very well, polite and fast. But Sears, the business, gets a D-. The repair took 3 weeks because Sears "lost" the part, after 2 weeks finally ordered another via FedEx, and even after it came overnight, their scheduling software canceled my appointment because the "part won't arrive in time". It at my house. Somehow their software failed to track a missing part, then failed to track the shipped part! Their software is seriously broken. If this is AI, it's awful. I called support 3 times, not helpful and nearly impossible to talk to a human being anyway. There is no one to call and straighten it out. The business is badly broken.
Customer service response - Thank you for your review, Paul! We're happy to hear Jorge provided excellent service, but we're sorry for the issues you faced with our system and support. Please contact us directly so we can address these concerns.
Sears Home Services on July 13, 2025
Vijay K
Explained issues clearly and provided good options to contemplate..
Customer service response - Thank you for your review, Vijay! We're happy to hear that the issues were explained clearly and you were provided with good options.
Sears Home Services on July 13, 2025
Christine L
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 25, 2025
Michael D
Jorge was great, along with the other technicians. The whole system is a joke though. Ai operator, wrong addresses, not ordering parts. Please provide a better contact to help me fix these issues.
Customer service response - Thank you for your review, Michael! We're happy to hear Jorge and the team were great, but sorry for the system issues you encountered. Please contact us directly so we can help resolve these concerns.
Sears Home Services on June 04, 2025
Matthew B
Steve was great, helpful, explained everything and got it done quickly. He was also very friendly and a pleasure to do business with.
Customer service response - Thank you for your review, Matthew! We're happy to hear that Steve was helpful, friendly, and efficient in completing the job.
Sears Home Services on June 02, 2025
mark A
Arben B. was excellent to work with. Polite and very professional.
Customer service response - Thank you for your review, Mark! We're happy to hear that Arben provided polite and professional service.
Sears Home Services on May 18, 2025
yogita S
Wonderful technician.. He solved the problem
Customer service response - Thank you for your review, Yogita! We're happy to hear that our technician was wonderful and solved the problem.
Sears Home Services on May 13, 2025
Bidushi P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 09, 2025
Timothy M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 07, 2025
Jenna S
Great experience and so happy someone recommended them. Arben was very professional, explained everything, and fixed our treadmill!
Customer service response - Thank you for your review, Jenna! We're happy to hear that Arben provided a professional experience and successfully fixed your treadmill.
Sears Home Services on May 04, 2025
