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252 Main St Reviews
Read reviews from customers who used our services at 252 Main St
Total reviews
100
Average Rating
4.2/5
stacey L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1758845902232
Valerie H,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1758162204223
Jorge was fabulous, communicated very well, polite and fast. But Sears, the business, gets a D-. The repair took 3 weeks because Sears "lost" the part, after 2 weeks finally ordered another via FedEx, and even after it came overnight, their scheduling software canceled my appointment because the "part won't arrive in time". It at my house. Somehow their software failed to track a missing part, then failed to track the shipped part! Their software is seriously broken. If this is AI, it's awful. I called support 3 times, not helpful and nearly impossible to talk to a human being anyway. There is no one to call and straighten it out. The business is badly broken.
Paul E,
Customer service response - Thank you for your review, Paul! We're happy to hear Jorge provided excellent service, but we're sorry for the issues you faced with our system and support. Please contact us directly so we can address these concerns.
Sears Home Services on 1752454693368
Explained issues clearly and provided good options to contemplate..
Vijay K,
Customer service response - Thank you for your review, Vijay! We're happy to hear that the issues were explained clearly and you were provided with good options.
Sears Home Services on 1752455464418
Christine L,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1750899130329
Jorge was great, along with the other technicians. The whole system is a joke though. Ai operator, wrong addresses, not ordering parts. Please provide a better contact to help me fix these issues.
Michael D,
Customer service response - Thank you for your review, Michael! We're happy to hear Jorge and the team were great, but sorry for the system issues you encountered. Please contact us directly so we can help resolve these concerns.
Sears Home Services on 1749083259979
Steve was great, helpful, explained everything and got it done quickly. He was also very friendly and a pleasure to do business with.
Matthew B,
Customer service response - Thank you for your review, Matthew! We're happy to hear that Steve was helpful, friendly, and efficient in completing the job.
Sears Home Services on 1748914000979
Arben B. was excellent to work with. Polite and very professional.
mark A,
Customer service response - Thank you for your review, Mark! We're happy to hear that Arben provided polite and professional service.
Sears Home Services on 1747613409375
Wonderful technician.. He solved the problem
yogita S,
Customer service response - Thank you for your review, Yogita! We're happy to hear that our technician was wonderful and solved the problem.
Sears Home Services on 1747184907483
Bidushi P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1746769305211
