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802-552-4364
651 Downing Pines Rd Reviews
Read reviews from customers who used our services at 651 Downing Pines Rd
Total reviews
34
Average Rating
4.2/5
Andrew was great!
Matt D,
Customer service response - Thank you for your feedback, Matt! We're glad to hear Andrew was great.
Sears Home Services on 1788468298224
They paid more on parts and labor than what I paid for the washing machine. I think I should’ve just got a new one.
Mary N,
Customer service response - Thank you for your feedback, Mary! We're glad to hear the repair was completed, but understand your concerns about the cost.
Sears Home Services on 1788462930490
Was very helpful & had a very pleasant personality!!!!! 😊
Sandra R,
Customer service response - Thank you for your feedback, Sandra! We're glad to hear you found the service helpful and the technician's personality pleasant.
Sears Home Services on 1787670087564
Ronnie W,
Customer service response - Thank you for the amazing 5-star review, Ronnie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785856733062
Took 3 different trips ordering parts but back working. Great Technician
Teddy A,
Customer service response - Thank you for your feedback, Teddy! We're glad to hear your appliance is back working and that our technician provided great service.
Sears Home Services on 1775170478897
Very friendly honest and straightforward! He can service my appliances anytime
Jim K,
Customer service response - Thank you for your review, Jim! We're happy to hear you found our service friendly and honest.
Sears Home Services on 1774831558311
Juliet B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1768881338619
Janice M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1768881338611
Juliet B,
Customer service response - Thank you so much for the 5-star rating ! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1768881338694
Randall was friendly and very qualified.
Larry F,
Customer service response - Thank you for your review, Larry! We're pleased to hear that Randall provided friendly and qualified service.
Sears Home Services on 1764806338015
Jake R,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1762300906460
Randy always does an awesome job for us. He is courteous and easy to work with. Always explains the situation and does his best to fix our items as soon as possible
Betty S,
Customer service response - Thank you for your wonderful review, Betty! We're delighted to hear that Randy consistently provides courteous and efficient service.
Sears Home Services on 1759192022572
Very nice and quick
Stacey S,
Customer service response - Thank you for your review, Stacey! We're happy to hear you had a nice and quick experience with our service.
Sears Home Services on 1754440014573
Second time to work on water dispenser and still very LOW water volume. When you remove the filter there is a kink in the hose and you straighten it out and it works better but you put it back in and it stops again.
Beverly R,
Customer service response - We apologize for the trouble you've faced, Beverly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406244194
Mr. Randy was very knowledgeable of the repairs and was very respectful. Excellent service. Would definitely recommend him for a repair service.
Matt C,
Customer service response - Thank you for your wonderful review, Matt! We're thrilled to hear that Mr. Randy provided knowledgeable and respectful service.
Sears Home Services on 1752455209359
Very knowledgeable and fixed this right up
Todd G,
Customer service response - Thank you for your review, Todd! We're happy to hear our technician was knowledgeable and able to fix your issue promptly.
Sears Home Services on 1752456100688
Please correct my name: Collette Malone
Collette M,
Customer service response - Thank you for your review, Collette! We appreciate your feedback and have noted the correction.
Sears Home Services on 1749770747122
I would give Randy 10 stars if I could! He was very thorough and offered some good advice and opinions. I would certainly recommend this service to anyone needing appliance repair or service. Thank you so much!
Joan M,
Customer service response - Thank you for your wonderful review, Joan! We're thrilled to hear Randy provided thorough service and valuable advice.
Sears Home Services on 1749741844523
Always awesome and great with communication. Has helped us with many of our appliances and I would recommend to any one!
Jaime C,
Customer service response - Thank you for your wonderful review, Jaime! We're thrilled to hear our team has consistently provided great communication and assistance with your appliances.
Sears Home Services on 1749601589147
You sent a refrigerator man to look at wash/dryer that he doesn't work one. Wasn't his fault couldn't fix
Wanda B,
Customer service response - Thank you for your feedback, Wanda! We're glad to hear our technician was able to assist, and we apologize for any inconvenience caused by the mix-up.
Sears Home Services on 1746688062804
Carson T,
Customer service response - Thank you so much for the 5-star rating, Carson! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1741132420402
Good
Evan A,
Customer service response - Thank you for your review, Evan! We're happy to hear you had a good experience with our service.
Sears Home Services on 1732185765165
He was a great tech and very friendly thank you so much
Priscilla B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1727922330395
On July 17, I changed my appointment date from Friday, July 19 to Monday, July 22 and afterward received an email notice confirming the new, July 22 date…yet I also received conflicting information (alluding to the original July 19 appointment…VERY CONFUSING). On July 19, Carl contacted me stating he was en route to my home for the appointment and I explained I could not be available that day and had to change it to July 22. On I NEVER HEARD FROM SEARS HOME SERVICES AND THEY FAILED TO KEEP THE APPOINTMENT! On July 23, I contacted an office of Sears Home Services and explained Sears had NOT shown up for the appointment and also had not called me. The Sears employee I spoke with checked her records and said the claim “had been closed” and she could not explain why. She also explained that since Choice Home Warranty had ordered the service call, they would have to request a new service call for me. I DO NOT appreciate this poor and unreliable service from Sears Home Services.
Susan H,
Customer service response - We apologize for the confusion and inconvenience our service caused. Thank you for bringing this to our attention, and we are committed to improving our communication and reliability.
Sears Home Services on 1721825873090
Prompt, polite, clean.
Peggy H,
Customer service response - Thank you for the kind review. We're thrilled to hear you appreciated our service!
Sears Home Services on 1717756955101
