651 Downing Pines Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (14 reviews)

Matt C

July 13, 2025

Mr. Randy was very knowledgeable of the repairs and was very respectful. Excellent service. Would definitely recommend him for a repair service.

Source: Google

Customer service response - Thank you for your wonderful review, Matt! We're thrilled to hear that Mr. Randy provided knowledgeable and respectful service.

Sears Home Services on July 13, 2025

Todd G

July 13, 2025

Very knowledgeable and fixed this right up

Source: Google

Customer service response - Thank you for your review, Todd! We're happy to hear our technician was knowledgeable and able to fix your issue promptly.

Sears Home Services on July 13, 2025

Collette M

June 12, 2025

Please correct my name: Collette Malone

Source: Google

Customer service response - Thank you for your review, Collette! We appreciate your feedback and have noted the correction.

Sears Home Services on June 12, 2025

Joan M

June 11, 2025

I would give Randy 10 stars if I could! He was very thorough and offered some good advice and opinions. I would certainly recommend this service to anyone needing appliance repair or service. Thank you so much!

Source: Google

Customer service response - Thank you for your wonderful review, Joan! We're thrilled to hear Randy provided thorough service and valuable advice.

Sears Home Services on June 12, 2025

Jaime C

June 11, 2025

Always awesome and great with communication. Has helped us with many of our appliances and I would recommend to any one!

Source: Google

Customer service response - Thank you for your wonderful review, Jaime! We're thrilled to hear our team has consistently provided great communication and assistance with your appliances.

Sears Home Services on June 10, 2025

Wanda B

May 08, 2025

You sent a refrigerator man to look at wash/dryer that he doesn't work one. Wasn't his fault couldn't fix

Source: Google

Customer service response - Thank you for your feedback, Wanda! We're glad to hear our technician was able to assist, and we apologize for any inconvenience caused by the mix-up.

Sears Home Services on May 08, 2025

Carson T

March 04, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating, Carson! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on March 04, 2025

Evan A

November 21, 2024

Good

Source: Google

Customer service response - Thank you for your review, Evan! We're happy to hear you had a good experience with our service.

Sears Home Services on November 21, 2024

Priscilla B

October 09, 2024

He was a great tech and very friendly thank you so much

Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on October 02, 2024

Susan H

September 24, 2024

On July 17, I changed my appointment date from Friday, July 19 to Monday, July 22 and afterward received an email notice confirming the new, July 22 date…yet I also received conflicting information (alluding to the original July 19 appointment…VERY CONFUSING). On July 19, Carl contacted me stating he was en route to my home for the appointment and I explained I could not be available that day and had to change it to July 22. On I NEVER HEARD FROM SEARS HOME SERVICES AND THEY FAILED TO KEEP THE APPOINTMENT! On July 23, I contacted an office of Sears Home Services and explained Sears had NOT shown up for the appointment and also had not called me. The Sears employee I spoke with checked her records and said the claim “had been closed” and she could not explain why. She also explained that since Choice Home Warranty had ordered the service call, they would have to request a new service call for me. I DO NOT appreciate this poor and unreliable service from Sears Home Services.

Source: Google

Customer service response - We apologize for the confusion and inconvenience our service caused. Thank you for bringing this to our attention, and we are committed to improving our communication and reliability.

Sears Home Services on July 24, 2024

Average Rating: 4.4/5 (14 reviews)