901 Creswell Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tina B
Communicated with me on time and when enroute / professional
Rena W
Customer service response - A big thank you, Rena, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 18, 2024
Jill P
Customer service response - Thank you so much for the fantastic 5-star rating, Jill! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on March 10, 2024
Winston L
Customer service response - A big thank you, Winston, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 17, 2024
hazel J
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Betty H
royesha M
Patrice A
My original appointment was 4/21/2025 it was rescheduled for 4/23/2026. The technician never showed up, but they marked the service as completed.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 27, 2025
Wes
The technician came a day after he was scheduled after I took off of work to stay home and wait for him over an 8 hr time frame. A text was sent to say he would be there the next day after i waited ALL day. He said the drum of the dryer was warped. No problem. Then he gave a replacement price of $600, when the price on the Maytag site states the price is $240. The man smelled so bad that it left a stench in our home for HOURS after he left, even after multiple sprays of different cleaners. The stench was intolerable. This is unacceptable. We were not able to speak to any person during the entire process, only AI to schedule the appointment and check on appt updates. The only updates to service time/dates were texted by the AI system. I will absolutely not use this service for appliance repair again. 0/10
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 13, 2025
Linda S
There was (4) techs that came to my home , Mark was the first that misdiagnosed the problem, order a motor, problem still exist, Christopher ordered a switch, So when Dwayne came out, put New switch, Problem Still exist. He adjusted price for motor & switch, took motor with him, I was supposed to get a credit, But to this Day haven't received a Credit, And my Dryer Still Isn't fixed. This has been since the middle of August, My suggestion just toss out and buy new , it beat the time, energy and money dealing with Incompetent Techs. I rate serve (1).
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 21, 2024
