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7000 Veterans Memorial Blvd Reviews
Read reviews from customers who used our services at 7000 Veterans Memorial Blvd
Total reviews
207
Average Rating
4.6/5
Tech was nice but seriously lacks in customer service skills. He left without telling me anything. Is it fixed is it not or hey need to get parts or approval from the sad choice home warranty company that took 10 days for Sears to come out to do what? I've never experienced anything like this. Tech left my side door open, gate and outside condensing unit panel off like not screwed back on. Unit is screaming outside in side the unit is blowing hot air with fan on on . I received a text saying Sears has finished its service call and would I please rate my experience so here it is to sum up the aforementioned in a few words. Service from Sears on my central A/C Is IT SUCKED!!!!!! JUST MY HONEST OPINION.
Sean T,
Customer service response - Thank you for the amazing 5-star review, Sean! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783113200638
I found all the parts to fix my ice maker but he submitted unable to fix. Home warranty client
Pamela P,
Customer service response - We apologize for the trouble you've faced, Pamela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766024112266
My appliance remains not working. He did not discard the boxes the parts came in. Prior to arrival my appliance was in new condition and now it’s dented left with front cover off etc…
Diamond S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754638995837
Said stovetop isn’t covered under warranty and estimated 1200$ for top glass and 1200$ for burners. $2500 to get it fixed by them. Clear attempt to not replace under warranty
Rana A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753926183535
Horrible attitude. Lied 2 me on 2 occasions. Hope I never see him again. Ugh!!!!!
Austin F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750044880691
Technician lied on report for air conditioning unit to warranty company. Also claimed my AC filters were dirty when he never visually inspected them. Went into my attic and took apart evaporating coil cover never secured or replace the screws that in case the evaporator coil left screws out didn't put nothing back together. Left Parts loose inside condenser unit and wire harness disconnected and laying at the bottom of condenser exposed to the elments and rain. I paid for a separate inspection That confirmed that he lied and did sloppy work And left everything Apart and exposed to elements. Wouldn't have them work on a dog house. General's office .Would leave a zero star, but you are forced to leave one.
Donald Z,
Customer service response - We're really sorry to hear about your experience, Donald. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749007466702
It’s still broken doors isn’t closing tight
Lakeisha J,
Customer service response - We apologize for the trouble you've faced, Lakeisha. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747885225518
Lynnrose C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1746068773698
My repair was scheduled for a specific date, my son took the day off to wait for the repairman who never showed up. When I called, the lady I talked to confirmed that we would get someone coming out, I asked my son to call out of work so that we could get the dryer repaired but no one every showed up. We had to go out and purchase a new dryer because missing another work day and plus the he $100 deductible would’ve cost the same as getting a brand new dryer. Sears used to be a reliable company, it is now unreliable. It takes forever to have something repaired See photo of replaced dryer below
Lilian U,
Customer service response - We apologize for the trouble you've faced, Lilian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730693936179
Delay in their repair outside of the time that you scheduled me and not notifying me was ridiculous. This is the one reason why you will never get my business again. You should call you should text you should do something but let the customer know that the 8:00 to 12 schedule that you gave wasn't going to be met. Mr Israel was polite and quickly did the work in less 10 minutes.
Andie S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721691568516
